Sep
06
2025
Andrew Gao, who works at an AI startup, put the United virtual assistant through its paces when it wasn’t giving the help that he was looking for.
“Scott Kirby Promised Me A Refund”—And United’s AI Chatbot Fell For It
Expedia Hotel Site Wants Tips—But You Booked The Room Yourself
Sep
06
2025
Trivago, the Expedia-controlled hotel metasearch site, has a new side hustle: panhandling for tips.
Mountains Of Debt, Shrinking Hubs, Unhappy Employees: 10 Years That Broke American Airlines—The Blueprint For A Comeback
Sep
06
2025
American Airlines spent a decade chasing the wrong strategy—piling on debt, neglecting key markets, alienating employees. Here’s the roadmap for recovery.
Frontier Airlines Tells Passengers: Forget Jet Bridges—Board Outside in the Snow
Sep
06
2025
Frontier Airlines raised eyebrows three years ago when they said they didn’t want to use jet bridges anymore at their home base in Denver. Now they say they want to move “as close to 100% ground loading as possible” across all of their airports over the next few years, calling jet bridges “the kiss of death” for fast turns.
Data Reveals How Often Airlines Kill Your Miles: Delta Every Year, American Every Five [Roundup]
Sep
06
2025
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
The LAX Sign Is Coming Down Right Now—And Won’t Be Back Until Almost 2030
Sep
05
2025
Thursday night, crews began dismantling the 32-foot-tall “LAX” letters we all know and love. They started with the “X”, then will move to the “A”, and finally “L” over the course of a week.
‘Jets Don’t Use Fuel’: The Craziest Aviation Conspiracy You’ll Ever See [Roundup]
Sep
05
2025
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
“You Can’t Be That Inept”: Passenger Hijacks Chicago O’Hare PA, Forces American Airlines Agents To Finally Face Passengers
Sep
05
2025
Kicking off Labor Day weekend didn’t go well for passengers booked on American Airlines 1831, the morning flight from Chicago O’Hare to West Palm Beach.
$130 Billion Is Locked Inside America’s Airports While Cities Go Broke
Sep
05
2025
The best and most comprehensive study of airports worldwide demonstrates that privatization per se doesn’t guarantee improvement – but private equity seems uniquely effective.
Emirates Bans Kids From First Class Using Their Miles—But Credit Card Rewards Still Work
Sep
05
2025
What do you think of this move by Emirates to ban children 8 and under from the first class cabin – unless their ticket is paid for with cash, in which case Emirates says it’s fine?
