There’s a major difference between “know that” and “know how.” The latter comes from deep practice and a development of tacit knowledge that comes from first-hand experience. And airline executives too often lack know how in loyalty marketing and make big mistakes that undermine profits as a result.
Hopper Claims JetBlue Will Drive Down Airfares 12% When They Begin Flying to London. That’s Absurd.
The basis for this silly claim is, “[H]istorically, when JetBlue enters an international market, fares plummet by on average 12 per cent. Though it can be even more. Hopper pointed out that when the carrier launched flights from Fort Lauderdale and New York’s JFK to Trinidad and Tobago, it spurred savings on all airlines of up to 26 per cent.”
Why BA Won’t Buy Used A380s and As If Boeing Didn’t Have Enough Problems..
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
San Jose Airport Will Combat Chick-fil-A With Rainbow Flags
San Antonio politicians decided to ban Chick-fil-A from opening in the airport over perceptions of the chain’s politics disagreement with the chicken restaurant’s donations to certain charities. Buffalo pressured concessionaire Delaware North to withdraw Chick-fil-A from its plans and will (disingenuously) paint the move as voluntary.
San Jose airport has a new approach.
American is 95% Done Installing High Speed Internet: Where Aircraft Types Stand With Power and Wifi
Both American and Delta have invested heavily in truly usable internet, which distinguishes them both from United whose internet rarely works when I fly them.
American says they are now 95% done with their project to install satellite wifi in their aircraft, and that they will complete the project by May. What that means is that if you’re flying an Airbus narrowbody (A319/A320/A321) or a Boeing 737 you should have fast internet on board.
10 Airlines Keep Their Planes Squeaky Clean
Airlines were ranked for their cleanliness based on traveler feedback across five areas: seating, toilets, tables, carpets, and cabin panels.
I always marvel at ANA for its cleanliness, down to flight attendants cleaning lavatories continuously throughout long haul flights.
Hotel Owner Beats Fraud Charges After Disputing Victoria Secret Model’s Tax Bill on His Amex
HABITAS hotel and hospitality management group co-founder Oliver Ripley was charged with “grand larceny, criminal possession of stolen property and falsifying business records” over what appears to have been alleged as a fraudulent charge back on his American Express card. He has pled to a mere misdemeanor and claims it was all a misunderstanding.
He says that his then-girlfriend Victoria’s Secret model Sara Sampaio refinanced her Manhattan condo and was left “with a $48,000 tax bill” which he put on his American Express card. Then she left him.
Supreme Court May Decide If You Can Sue When a TSA Screener Karate Chops Your Groin
While the TSA generally argues that ‘it’s not sexual assault when the government does it’ in the case of Linlor v. Polson they took the argument even further.
The US Supreme Court could decide if there’s any limit to TSA authority because of a cert petition recently filed.
A Scandinavian Flight Landed at the Wrong City in Italy Thursday
Late last month British Airways made worldwide news when a flight scheduled from London City airport to Dusseldorf, Germany instead landing in Edinburgh. Apparently the wrong flight plan was used. The plane flew to Edinburgh and back to London City the night before and that’s what was repeated — passengers discovering the error when they were welcomed to Edinburgh upon landing.
Already we’ve seen another European flag carrier flying passengers to a wrong destination, just weeks later.
Delta is Reducing Seat Recline – and That’s a Good Thing on Short Flights
Delta plans to cut recline by 2 inches in both first class and economy on their Airbus A320 aircraft. They say this is a move to increase passenger comfort, and I actually agree with this.
We shouldn’t celebrate the need for less recline, because it goes along with less comfortable seating overall. Nonetheless Delta essentially failed to make this change earlier and is coming back and doing something necessary to correct that failure.