American told customer service managers this week by memo that “[t]he FAA issued a notification to American Airlines indicating [they] are failing to comply with [their]r carry-on baggage program parameters.”
In response the airline “committed to increase the number of self-audits at each mainline station.”
SkyMiles Select has generated much virtual ink as a brand new $59 program from Delta offering Main cabin 1 boarding, 8 drink coupons, and a luggage tag. Doing the math on this offer misses a bigger drawback.
American Airlines announced yesterday that their mobile app will prompt customers when their flight is boarding. That’s something that Delta, United, and Southwest have already offered.
There’s some confusion in the blogosphere over how this feature works.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Qatar Airways CEO Akbar al-Baker, the biggest troll in aviation, gave an interviewing suggesting American Airlines got outmaneuvered by Delta, that he thought their CEO would get replaced, and that he’s still considering leaving oneworld over bad relations with American.
American Airlines plans to drop the cheeseburger from lunch service in mid-November, however they have already run out of beef patties and aren’t buying more. Instead of a choice between salad and a cheeseburger, customers are being given a choice between salad and vegetarian pasta. Customers who may have pre-ordered cheeseburgers are getting a surprise – no meat option at all.
Southwest Airlines is eliminating expiration of points, raising the requirements for the Companion Pass, and announcing that starting in 2021 they’ll collect any changes in TSA fees and airport facilities charges when elites use free standby.
I’m incredibly fortunate to have earned millions of miles with credit cards. The products and bank issuer policies — and best strategies — are constantly changing.
If you want to approach your credit card applications strategically — not just get the best cards, but in the right order, here are my suggestions.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
United admitted during their earnings call that dynamic award redemption is about their own financial bottom line – not customer benefit – and that it doesn’t actually help customers book more awards.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
