Hotels Are So Scared of Airbnb They are Lobbying to Kill the Entire Internet

by Gary Leff

Sep 17 2019

Hotel industry lobby group the American Hotel and Lodging Association sponsored a push poll to support eliminating or undermining protections of section 230 of the Communications Decency Act.

As the lobby shop – which represents “9 of the 10 top U.S. hotel brands” including Marriott, Hyatt, IHG, and Hilton – explains, “Online web sites and social media platforms have claimed that CDA Section 230 gives them protection from any third-party user publishing information or content to their website.”

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Customers are Won and Lost One at a Time

by Gary Leff

delta plane
Sep 16 2019

You’d think that an airline like Delta has so many customers, how can a single interaction with one of them matter for the bottom line?

But you have to remember that Delta has over 80,000 employees. Not every one of them interfaces with customers, although most things that nearly every one of them does has an effect on customers. And employees are in contact throughout their days, each and every hour they’re at work, in some cases as many as 250 days a year.

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One Passenger Shared How Bad American Airlines Service in International First Class Has Become

by Gary Leff

Sep 16 2019

When American Airlines CEO Doug Parker famously said his airline would never lose money again, he also said it’s difficult to offer a better product than competitors, because competitors will match the product. As a result it’s the company’s culture and employees that will give them an advantage. It seems like he has work to do.

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New Capital One 33.3% Bonus Transferring Miles to Qantas

by Gary Leff

syndeyhouse
Sep 15 2019

Capital One® Venture® Rewards Credit Card and Capital One® Spark® Miles for Business cardholders gained the ability to transfer to airline frequent flyer miles late last year. Now they’re launching their 5th transfer bonus of the year: a one-third (33.3%) bonus on transfers to Qantas.

Qantas is useful for inexpensive short distance awards on oneworld airlines, and for redemptions on partners like El Al and Emirates – and they don’t charge miles or a fare for infant travel on awards.

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