United Polaris Lounge San Francisco Near Opening

hotel lobby
Apr 10 2018

The airline has said they expect the San Francisco, Newark, Houston and Los Angeles lounges to open this year — with the first three this summer.

And they’ve apparently learned their lesson with the Polaris debacle of overpromising and underdelivering seats and lounges, because it looks like they’re going to beat the summer opening projection for San Francisco — by a lot.

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If These Rumors are True Marriott Will Destroy Both Their Program and Starwood’s

marriott poster
Apr 10 2018

Yesterday I wrote about the first rumors of a new combined Marriott-Starwood loyalty program coming soon. There would be 5 elite tiers and finally free elite breakfast extended to resort properties and 25 of 30 hotel brands.

It seems like we’re going to know soon enough, in fact there appears to be an announcement coming on Monday. In the meantime we’re hearing plenty about what could be included in that announcement.

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Great Japan Airlines Business Class Award Space, Use Your American or Alaska Miles Now

flight chart
Apr 09 2018

Using American miles to fly between the US and Asia can be a challenge for two passengers. Those based at the DFW hub have an even greater challenge — tremendous competition for award seats from other frequent flyers, and that most of the oneworld Asia service is on American which isn’t great about releasing premium cabin award space to begin with.

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When Your Spouse Leaves You Your First Call is.. to the Airline?

united plane docked
Apr 09 2018

Last month when my grandmother passed a different airline did waive part of my change fee (about $80 out of $200) in order to do an ‘even exchange’ when I rebooked to attend the funeral. And I was seated in the back of coach that’s all that was left. Even that little gesture was something.

So it’s really nice when an airline is there for you when the most important people in your life aren’t. That’s what loyalty is all about. Kudos to United.

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