American is introducing a flight to compete with all of the painful experiences they’ve offered to customers in the past — and that’s certainly worse than anything else they’re offering today.
Starting in May their Miami to Brazil’s capital of Brasilia flight will no longer be flown by a Boeing 757 with lie flat business class seats. Instead they’ll run the flight with a Boeing 737 MAX. Since the plane has no ovens in back, economy customers will eat hummus.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A United Airlines pilot has been charged with indecent exposure for standing naked in front of his window at the Denver airport Westin during his run for President of the airline’s pilots union.
He admits he stood naked in front of his window but denies he did so waving at TSA and doing other stuff.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Cathay Pacific is offering legit discounts off of their fares when booked by Tuesday, November 27 using a promo code to take $1,000 off Business Class and $500 off Premium Economy tickets for travel throughout most of the first half of next year.
At the most recent employee question and answer session with American Airlines CEO Doug Parker, a flight attendant asked about the airline’s inflight product — she hears from premium customers that the product United and Delta offer are better, and she worries because new American Airlines flight attendants aren’t getting training in service, and ‘half’ of flight attendants don’t follow the service standards that do exist.
Ok, she did more than ask about the product. She looked right at her CEO and said American’s service standards “suck compared to United and Delta.”
This is literally the opposite of “hang up, call back.” It’s almost like a Yakov Smirnoff Russian Reversal joke, “In Soviet Russia, American AAdvantage calls you!”
I’ve never had an agent check for award space after a call and proactively follow up before. That’s amazing. Has an agent ever gone above and beyond like that for you?
American Airlines CEO Doug Parker says their relentless focus on exact on time departures is what customers want, even though it means that upgrades don’t get processed, flights don’t get catered, and customers are forced to gate check bags unnecessarily.
Airlines that achieve operational reliability do it by getting the right resources in place to accomplish everything that’s necessary to get planes out on time, not by requiring employees to skip steps and inconvenience customers in order to achieve operational goals.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Passengers were chanting and one did the only thing he could do to express his frustration and feel like he had some control over the situation: he set his luggage on fire.
We’ve all felt that way from time to time, amiright?
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
