A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
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Court Halts Airline Fee Rules: What It Means for Your Next Flight
DOT should certainly enforce refunds for services charged but not provided. But they shouldn’t lock airlines and airfare search sites into displaying specific charges in a standardized way, the same everywhere. We should be encouraging competition in meeting consumer needs, not making airline sites and Expedia displays the same forever. It’s not only seat and bag fees that matter – and even those don’t always matter!
Delta’s Total Collapse: Hundreds Of Thousands Stranded, Unable To Even Talk To The Airline, While Others Recover
Delta is a good airline that is not doing very well right now. But it’s also an overrated airline, a result of its own PR machine that persistently beats the drum about how premium it is despite workhorse Boeing 767s whose premium passenger experience lags that of both American and United. This is a strong reminder that though it performs marginally better much of the time, and its crews are marginally friendlier, it’s still an airline and can underperform peers in dramatic ways.
13 Reasons American Airlines Falls Short Today – And How They Can Dominate Tomorrow
What they lack is – in some sense – fixable by a management who sweats the small stuff to deliver an outstanding customer experience and who articulates a vision that aligns employees with a shared goal to deliver on that experience.
There are (13) things that I believe about American Airlines, from customer experience to business strategy, and they help explain both the outsized potential of this airline to be great and the decisions holding them back.
Delta Air Lines Confirms Plan To “Unbundle” Business Class: Pay For Only What You Need
Delta Air Lines confirmed during its second quarter earnings call a plan for ‘basic business.’ Just like they have ‘unbundled’ economy class, offering basic economy that doesn’t allow changes or mileage-earning and where you don’t get to pick your own seat, they view ‘unbundling’ of the features of business class a new step in maximizing revenue from customers.
American Airlines Mistake Lets Mexico Passengers Enter U.S. Without Immigration Check
A passenger off of Saturday’s American Airliens flight 2213 from Los Cabos, Mexico to Dallas – Fort Worth shared that as they deplaned the aircraft on arrival, they were allowed to walk straight into the terminal – rather than being diverted to immigration and customs as you’d suspect arriving off of an international flight.
American Airlines Lost Luggage Delivered By Man In ‘Let’s Go Brandon’ Shirt, Political Statement Or Poor Taste? [Roundup]
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Miles On Sale: Unlock Star Alliance Luxury for Just 1.29 Cents Each! [Roundup]
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
$2 Billion Activist Investor’s Disastrous Plan Threatens Southwest Airlines Future
Activist investor Elliott Capital Management took a nearly $2 billion stake in Southwest Airlines, representing over 11% ownership. They released a plan to fix the airline, and it’s a big old mess.
If You Want To Bring Extra Bags On A Plane, Can You Just Attach Them All Together (So They Count As One)?
That’s two separate restrictions: number of pieces and size. But as long as the bag will fit in the sizer, if you link them all together are several different bags really one? What is a “bag” or “item” anyway? And when does one bag become two or three?