The TSA doesn’t keep us safe. TSA detection rates are likely worse than before the federalization of security. And the only travel experience worse than going through TSA is actually working for TSA.
That’s because the misconduct of senior officials goes unpunished, too. In fact frontline staff who speak out suffer from retaliation, according to a House Committee on Oversight and Government Reform report.
George Clooney was loyal to Hilton in Up in the Air and really underscored the benefits of the Honors program.
Hilton has now enlisted Clooney’s co-star Anna Kendrick to do the convincing going forward. Will she convince you to book direct?
When American Airlines rolled out ‘basic economy’ fares last year one of the less-publicized restrictions was that if a flight cancelled or was delayed they wouldn’t put these passengers on another airline.
Now at American regular economy fares are the new basic economy because coach passengers without elite status will no longer be placed on other airlines in the event of irregular operations. If American’s operation has problems, you wait, just like if you were flying Spirit.
I find that booking six months out gives great options for award redemption. Booking towards the ‘end of the schedule’ around 11 months out is even better if you want to redeem for four or more seats. Right now there’s a great example of the theory from several of Cathay Pacific’s U.S. gateways.
Searching for two passengers is much easier of course but the ability to redeem a top flight business class product for four or more passengers is worth noting when availability is this good.
Everyone believes basic economy works because airline executives keep repeating that it’s true. It was supposed to be a billion dollar idea and yet once implemented the revenue benefits don’t clearly materialize in the financials.
We keep hearing things like 50% of customers buy up to a higher fare, which strikes me as like “73.6% of all statistics are made up.”
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
The US have a ‘visa waiver’ process which is more or less still a visa. Eligible passengers fill out an ESTA, Electronic System for Travel Authorization, to seek permission to travel.
That form has a question, “Do you seek to engage in or have you ever engaged in terrorist activities, espionage, sabotage, or genocide?”
When you Uber to your hotel to cheat on your husband and the Uber driver turns out to be your husband.. Using Uber while cheating is stupid.
In June American Airlines told employees to expect layoffs among management at the director level and above.
American Airlines released new uniforms in fall 2016 and almost immediately started getting complaints from flight attendants. While they were coming from a small percentage of crew members overall, those reports included difficulty breathing and skin reactions. There were hundreds of reports of reactions even from crew members just being around others wearing the new uniform.
A company whose business strategy is focused on making employees happy again needed to make a change.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
