American is Removing Business Class Seats from Some Boeing 777s to ‘Standardize’ Product

first class cabin
Feb 16 2018

American Airlines has myriad aircraft in different configurations from legacy American Airlines decisions before the merger and from US Airways, and a series of individual decisions along the way. Customers can luck out with better aircraft for passenger experience and worse aircraft.

They’re making efforts to standardize the fleet where they can, and that means the 13 Boeing 777-200s with 45 business class seats will each be losing 8 seats up front.

Continue Reading »

The EPA Administrator Flew Emirates Business Class and That’s Just Fine

private airplane bar
Feb 15 2018

Earlier in the week I wrote about the pretty outrageous domestic first class fares the EPA Administrator travels on. He’s loyal to Delta even when the federal government has awarded a city pair contract to another airline. And he pays full fare first even for the Delta Shuttle between New York and DC.

There’s been much hand wringing though over his flying Emirates business class Milan – New York in June. That’s wrong. Here’s why.

Continue Reading »

Hyatt Launches New Promotion, You Should Register Right Now, Even Free Nights Earn!

hotel room
Feb 15 2018

Last year Hyatt ran double points April through June and double points for the last month and a half of the year. Those were the only bonus promotions for hotel stays Hyatt ran. Period. And there’s been nothing yet this year.

Until now: they’ve just announced their new promotion and it’s likely better than double points — and kicks in with your first stay.

Continue Reading »

Alaska Airlines Quickly Rolls Back Limits on Last Minute Partner Award Booking

first class
Feb 15 2018

Loyalty fraud is a costly issue for programs. A lot of it originates in China.

The challenge though is limiting the cost of fraud without undercutting the value proposition of the program to legitimate members. That’s what I highlighted earlier in the week with Alaska’s new policy of prohibiting booking awards within 72 hours of travel on Cathay Pacific, JAL, or Hainan Airlines.

Continue Reading »

Hyatt Regency Aruba Gives the Finger to World of Hyatt Members

view on balcony looking over ocean
Feb 14 2018

When a hotel program promotes that you can use points for any ‘standard room’ available on property, you think that means the most common room at the hotel. It doesn’t. It means the worst or lowest category room at the hotel.

And some hotels use this to prevent members from using their points. Hyatt has had real problems with this at some of its premier properties.

Continue Reading »

Trump Wants to Sell DC Airports and That’s a Good Idea

gate number
Feb 14 2018

There’s a lot of pushback to the Trump administration suggestion to sell off DC area airports.

I’d like to leave aside the particular proposal and make a few points about the concept, both selling the DC airports and federal assets generally. Even if you’re not a fan of the President or of ‘privatizing’ see if you can disagree with these.

Continue Reading »

I Was First on the Upgrade List and I Didn’t Clear!

flight info
Feb 14 2018

I’m driven nuts by upgrade issues like American Airlines agents not handing out upgrades to passengers who aren’t waiting in the gate area or not bothering to process upgrades at the gate because they’re too busy (so first class seats go out empty while passengers on the upgrade list sit in back).

Most of the time though what looks like shenanigans turns out to have a perfectly logical explanation on closer inspection.

Continue Reading »