The male pilot and female co-pilot of Jet Airways flight 9W 119 from London to Mumbai got into a fight on New Years Day. He slapped her. She reportedly left the cockpit ‘sobbing’. He repeatedly called crew asking them to send her back. And then things got worse.
In the U.S. it used to be common for airlines to roll back unpopular changes after a customer outcry. Airlines were afraid of losing business.
It’s especially gratifying to see an airline — anywhere in the world — make a change, get pushback, and quickly reverse itself.
Delta Airlines is being sued for discrimination against Jewish employees and nonrev passengers flying to Israel.
Flight attendants claim to have been fired, denied advancement, or suspended because of their Jewish faith or over friendships with Jews. Delta vigorously denies the claim. It’s not the first time Delta has been accused of anti-semitism.
On New Years Day Ryanair flight FR8164 from London Stansted to Malaga was delayed about an hour on departure. After reaching Spain the plane was further delayed half an hour on the tarmac. And an impatient passenger decided “I’m mad as hell and I’m not going to take this anymore.”
Two and a half years ago the Department of Justice announced that they were investigating the US airlines for unlawful collusion to limit capacity and increase airfares.
It struck me as bizarre to investigate airlines for collusion over pricing while prices were falling. And odder still for the government to sign off on mergers and anti-trust immunized joint ventures and find themselves ‘shocked’ that there’s less competition.
Last month Singapore Airlines announced new fare types going into effect January 20.
‘Economy lite’ fares — Singapore’s Basic Economy fare buckets Q, N, V, and K — aren’t just going to mean paid advance seat selection. While this wasn’t announced at the time, Singapore will also be imposing a 1.3% credit card surcharge to Economy Lite reservations originating in Singapore.
Cathay Pacific is reportedly cancelling its planned roll out of ‘dine on demand’ in business class and introducing ‘buy on board’ meals on some shorter economy flights in place of complimentary food.
Flight crew hated having to offer dine on demand, and charging for food in economy means big cost savings boarding far fewer meals on flights like Hong Kong – Manila and overnight flights to North Asia.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Southwest is giving every employee $1000, giving an additional $5 million to charity and exercising options for 40 Boeing 737 MAX 8 (“15 firm orders in 2019 and 25 firm orders in 2020”). They’re crediting the tax reform bill for the moves.
American Airlines is also giving each employee $1000. It’ll cost American Airlines about $130 million or almost twice what it will cost Southwest because of American’s size. American also credits the tax reform bill.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
