Sun Country Airlines has transformed itself into a low cost carrier. They brought in a CEO from Allegiant. They’re abolishing their elite program. They’re eliminating first class.
And in a sign, perhaps, of things to come they stranded hundreds of passengers in Mexico in April.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Two years ago the Los Angeles Barney’s Beanery chain opened in LAX’s terminal 2 by gate 22. The original Barney’s in West Hollywood opened in 1920. So it fits the trend of airports driving to host brands that are local institutions.
The airport location now offers $28 credits per person for Priority Pass cardholders. This credit is not available before 10:30 a.m.. Of course in the mornings the Virgin Atlantic clubhouse is available for Priority Pass guests albeit with limited service.
Last month I wrote that Priority Pass brings huge passenger volume to lounges, at least in the U.S. where so many memberships have been issued to credit card holders. This is big business at an average of $25 per visit.
We now have a little more insight into the economics of Priority Pass for restaurants.
United then cancelled her flight and she wound up sleeping in the airport.
Southwest Airlines Rapid Rewards has a new campaign to attract other airlines’ best customers. They will give you their elite status right away.
One of the most brilliant marketing plays I’ve seen in a long time was Sprint building an ad campaign around bringing on the actor from Verizon’s ‘Can You Hear Me Now?’ commercials?
Sprint is offering what looks like an amazing deal. New customers who port their number over from another carrier get unlimited data, talk and text for $15 per line per month. This even includes international roaming.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
When passengers drink all the booze onboard that deserves congratulations.
When pilots drink, though, that’s serious. Serious enough that when the American Airlines had a photo of two bartenders dressed as pilots in their inflight magazine they had to apologize for the poor judgment that showed.
American highlights a $3 billion investment in products and services. However poor service from the airline’s front line can undermine all the rest of the investment.
A great example of this comes from June 4th’s American Airlines flight AA192 from Hong Kong to Los Angeles. A business class passenger reportedly voluntarily offloaded himself because his experience with a flight attendant onboard prior to departure was so bad.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
