I was at the Ritz-Carlton Grand Cayman when I first coined the term “resort factory.” There were about several rows of beach chairs, and if you didn’t place a book on a chair by 8 a.m. you’d find yourself four rows back from the beach.
Staff turned my table at breakfast, seating someone else, while I was up at the buffet. And housekeeping entered the room without knocking while the Do Not Disturb sign was on my door. That was probably my… best Ritz-Carlton stay.
American Airlines has made two changes in the past year that make it harder to get where you’re going.
On May 6, air traffic control cleared American Airlines flight 2473 to take off for Dallas. Then – immediately after – the same air traffic controller cleared Frontier 1734 from Denver to cross the same runway to head towards its gate.
The ‘Real ID Act’ was passed in 2005, requiring enhanced security measures for people to prove their identity in order to get drivers licenses. Nineteen years later it’s never been implemented. Now TSA says they’ll finally require REAL ID-compliant drivers licenses at airport security starting in May 2025 a full twenty years later. The first deadline was in 2008. Does anyone believe them this time?
United Airlines denied boarding to a passenger and wouldn’t provide a refund – because they were traveling on a basic economy ticket and weren’t checking a bag.
Ultimately, she bought a ticket on American Airlines and her duffel bag fit just fine under her seat and as you’ll see in the video she ultimately made it to Key West, Florida after a ‘planes, trains and automobiles’ experience.
The FAA’s air traffic controller shortage, particularly acute in New York due to inadequate staffing incentives and high rejection rates of new controllers, has led to flight delays, reduced schedules, and higher airfares, with recent political and logistical efforts to address the crisis facing resistance – from Senator Chuck Schumer.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
For months, the Renaissance Newark Airport has been dealing with Legionnaire’s Disease in its water system. The hotel remains open – telling guests not to shower.
They continue to take bookings – and enforce their cancellation policy. One guest was told they wouldn’t be able to shower – a hotel room doesn’t include full use of the room! – and they didn’t want to stay. There are plenty of other hotels nearby, where the room rate includes use of the shower. The hotel’s answer? They’d still have to pay.
United Airlines has released its new safety video. The timing here likely is not a coincidence. They were presumably holding onto it – but now that the FAA is lifting restrictions on the airline put in place as part of a safety audit, highlighting the airline’s safety is perfect timing.
American Airlines flight attendants voted overwhelmingly to authorize a strike. They’ve asked the government’s National Mediation Board for permission to do so. Their contract became amendable in 2019 and they haven’t had a raise in five years.
Outwardly, things have looked pretty bleak. But the two sides are closer to an agreement than ever.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
