American Airlines tells elites and even some credit card customers that priority boarding means they can skip the general line and board at any time through the priority lane. But one gate agent at Miami reportedly shut that lane down after Zone 4, turning a benefit meant to preserve overhead bin space and save time into the exact opposite.
Premium cards have turned into coupon books, and the fatigue is real—especially when you’re doing math and chasing tiny monthly credits to justify a huge annual fee. The trick is to treat Amex Platinum and Sapphire Reserve differently: cover the fee with credits you’d use anyway, value the lounge network you’ll actually visit, and put spend where the earn rates make sense so the “extras” feel like upside instead of homework.
Singapore Airlines has opened its latest batch of 30% off KrisFlyer awards for April travel, and this month’s deals are especially useful for U.S.-based travelers. The discounted routes include flights touching New York, Los Angeles, San Francisco, and Seattle — and not just to Singapore, but also to Europe and Asia.
American Airlines was reportedly offering passengers as much as $4,000 each to volunteer off an oversold flight to Aspen, a stunning number for a carrier that usually avoids paying much to solve these problems. The twist is that saying yes may have been the best deal in the cabin, because the original flight later diverted to Grand Junction and passengers wound up finishing the trip to Aspen by bus.
United flight attendants still have not gotten a real new contract after 5.5 years, but their union dues are rising anyway. Alaska passengers stuck on the tarmac during a snowball fight, Citi killing ThankYou point sharing, American’s denser new cabin without seatback screens, and more airline absurdity.
Hotel breakfast is supposed to be a perk for paying guests, but in many properties it appears to be operating on little more than the honor system. Social media videos showing people walking into hotels, grabbing the free breakfast, and leaving without ever checking in are getting millions of views.
Security lines at Austin-Bergstrom stretched outside the terminal before dawn Friday, and plenty of travelers assumed the partial government shutdown was already disrupting screening. That wasn’t it. The real problem was a predictable surge from Spring Break and the tail end of South By Southwest colliding with slower TSA procedures and an agency that still does a poor job staffing for obvious spikes in demand.
American Airlines shut down airport customer service counters, but at Washington National the counter and signage were still sitting there when flights were canceled — sending passengers to line up for help that no longer existed. Also a Delta passenger’s lost $9,000 watch, Finnair blowing up a Hawaii award sweet spot, and the Dutch king’s final KLM 737 flight.
Citi new Strata Elite card delivers a surprisingly strong first-year value play. The current offer combines 75,000 points with up to $1,200 in travel credits, and those points can now transfer directly to American Airlines AAdvantage.
Southwest used to make this simple for passengers of size: get an extra seat and usually receive a refund after travel. Now the airline can publicly flag travelers, make them buy a second seat at walk-up prices
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
