A Delta passenger says crew turned a desperate need to use the bathroom into a security incident, restraining him, exposing him, and denying lavatory access until he soiled himself. He won a $7.2 million verdict, but Delta got it tossed and is now arguing it is immune because law enforcement became involved.
Hertz keeps taking reservations it apparently cannot fill, leaving even its best customers waiting hours for cars, plus why LAX is hemmed in by an endangered butterfly, Aman’s new Texas Hill Country resort, Delta’s uniforms, and more.
Air Canada Aeroplan is changing its award chart again on June 1, and while a few prices go down, this is unmistakably a devaluation. The biggest pain hits long-haul premium cabins, where many of the most useful business and first class partner awards will cost meaningfully more.
The White House is trying to justify a $500 million Spirit Airlines rescue by claiming the carrier is somehow essential to national defense, even though Spirit is a failing ultra-low-cost airline with no obvious military necessity.
United CEO Scott Kirby says the airline is in talks to buy assets from another carrier, a remark that immediately raises the question of whether he means pieces of Spirit or JetBlue. United has been openly hunting for ways to strengthen weak spots in Florida and New York without waiting for a full merger.
ICE was escorting a man who had agreed to leave the U.S. onto a commercial flight from Seattle to New York so he could connect to India. The officers bypassed the boarding gate process, and walked him onto the Alaska Airlines flight at the next gate that was going to Sitka, Alaska, instead.
Flight attendants told them it was the wrong plane. They ordered crew to board him anyway.
American Express just showed that raising the Platinum annual fee does not drive cardmembers away, with retention holding steady even after the refresh and higher pricing. Even more important, existing cardmembers are spending more, net card fees are growing faster than other revenue lines, and Amex is proving that consumers will tolerate a more expensive, credit-heavy card as long as the perks feel rich enough and keep them inside the Amex ecosystem.
Etihad is expanding in two U.S. markets at a moment when Middle East demand looks shaky, adding a second daily Chicago flight and boosting Charlotte to daily service for the summer. On the surface that looks aggressive, but the real play is not local Abu Dhabi demand — it is feeding U.S. traffic to India and South Asia while the airline has aircraft available.
Emirates says private bathrooms are the next frontier for first class, with president Tim Clark confirming the airline is developing suites that would have their own dedicated lavatories. If it happens, Emirates would move beyond its long-running shower spa concept and join a tiny group of airlines trying to make first class feel less like a premium seat and more like a private space in the sky.
Hyatt has now announced which hotels are changing award categories next month, at the same time its new award chart devaluation takes effect, and the combined impact is worse than most members realize. The category list alone looks bad, but the real damage shows up when you run the numbers and see how many supposed price drops barely lower the points cost at all.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
