A passenger is suing Southwest Airlines, claiming the airline denied her wheelchair assistance and then left her stranded in an airport restroom, causing severe emotional distress—Southwest responded by offering just a $150 voucher.
A passenger secretly sketched an Emirates flight attendant during a recent flight, gifting her the surprise portrait as they landed—and then posted the whole encounter online to find her. The internet finds it adorable, but was this sweet gesture actually a little creepy?
As Florida lawmakers push to rename Palm Beach International Airport after Donald Trump, the Trump Organization files trademark applications for “Donald J. Trump International Airport,” potentially laying groundwork for licensing fees—though they claim fees won’t be enforced against the state.
A Yale business school dean just penned an extraordinary defense of American Airlines CEO Robert Isom, praising him as “beloved” and “resilient,” while blaming Boeing and bad weather for poor profits and operational meltdowns—but literally none of his claims withstand scrutiny. I go line-by-line.
Ten years after American Airlines introduced uniforms blamed for rashes and reactions, employees are still fighting in court—but judges remain skeptical, dismissing expert testimony as speculation rather than science.
Guests at a Ritz-Carlton property were warned about Legionnaires’ disease contamination—but shockingly, the luxury hotel provided no offer of refunds or relocation assistance, leaving customers expecting to either risk their health or absorb the loss.
Hyatt Chairman Tom Pritzker resigns following Epstein emails, plus United’s lifetime elite status recognition, United blocks American in Brazi, and free movie tickets for Visa Infinite cardmembers.
A LATAM Boeing 777 reached a frightening 178 miles per hour, nose gear already lifting off the runway—then pilots suddenly slammed on the brakes, leaving tires shredded and brakes glowing red-hot. Here’s the dramatic video, and why the crew made the risky decision to abort takeoff.
Spirit Airlines is already facing bankruptcy, massive route cuts, and fleeing employees. Now, they’re losing one of their credit card partners, further deepening their financial crisis. While the airline industry relies heavily on lucrative card deals, this latest blow underscores just how precarious Spirit’s position has become.
American Airlines flight attendants were forced to use emergency flashlights to serve meals on a transatlantic flight from London to Los Angeles after the airline dispatched the aircraft without functioning galley lights. Crew faced challenging conditions preparing food and drinks in near darkness. “They just sent the plane anyway.”
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
