Surprising Absolutely No Readers of This Blog, 2 US Airlines Pull Out of Cuba

beach
Mar 15 2017

The US gets to offer 20 daily flights to Havana, and 10 daily flights to each of Cuba’s 9 other international airports. There weren’t very many requests to fly to other cities, so all of those were granted as-requested back in June.

Some airlines saw Cuba as a new Gold Rush. Southwest’s Chief Commercial Officer said “I wouldn’t call this a once-in-a-lifetime opportunity, but it’s pretty close.”

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UH OH: American Airlines Customers Are Getting Stuck in Basic Economy Even When They Buy More Expensive Tickets

Mar 14 2017

I’ve now heard from readers, seen in my Facebook feed, and read a Flyertalk thread all reporting the same problem with American Airlines Basic Economy: agents are rebooking customers who did not buy Basic Economy tickets into Basic Economy fares when changing their flights as a result of cancellations, such as because of the bad weather going on in the Northeast right now.

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The Perverse Way Hilton Rewards Their Best Customers Least

Mar 13 2017

I hate when airlines run promotions that apply only to tickets purchased after registering. They’re saying that their already loyal customers, who buy tickets from them day in and day out, aren’t as important as new customers or purchases. And they communicate that customers should wait to buy from them in case a promotion gets announced, for fear of losing out on a future bonus that may be announced.

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