Apr
09
2017
Happy birthday to the all-time best-selling aircraft!
Why Twitter is Still a Go-To Solving Your Airline Customer Service Nightmares
Apr
09
2017
Twitter may not get the experienced agents and priority it used to, there are too many people trying to get service that way, and mass metrics like response times have been imposed.
But twitter can solve real problems that are tough to solve any other way.
US Electronics Ban on Certain Flights is Dangerous, Risks Lives
Apr
09
2017
Checking lithium ion batteries as cargo is dangerous. The European Aviation Safety Agency has expressed concerned over the electronics ban for this reason.
We can’t make the world risk free (although there are fewer people trying to take down planes than we often think). All we can do is transfer risk.
Yes, American Airlines Domestic First Class Meals are Really Bad
Apr
08
2017
American’s August 2015 meal service was an improvement, not up to pre-merger standards but a huge step forward after norming catering with US Airways in September 2014 (the ‘mystery meat’ which I later learned was supposed to be a short rib was genuinely disgusting).
The new meal service was supposed to last a year but that extended into the fall. The choices that were introduced — Julian Barsotti meals — in November were a real step down.
How Much Are Miles Really Worth? Assigning a Value to Points from Each Program
Apr
08
2017
What is the value of miles and points by airline, hotel and credit card program? Miles used to be thought to be worth 2 cents. Turns out that’s wrong.
Expedia Pricing Tickets at 43 Cents – Though May Not Be Bookable
Apr
08
2017
Expedia is pricing airberlin itineraries from Copenhagen to Berlin (possibly others, though likely requiring origination in Denmark) as low as 43 cents.
Hyatt Awarding ‘Secret’ Free Nights as Part of New World of Hyatt Program
Apr
08
2017
Hyatt’s new program offers a free night: Category 1 – 4 after staying 30 nights during the year, Category 1 – 7 after staying 60 nights during the year.
Crucially, these free nights do not count towards elite status (so I hate using them!) and more importantly expire after 120 days. You don’t merely have to make a booking within that time. Your stay has to occur within 120 days of earning the night.
Getting Flight Delay Compensation for Infants and New Wider Seats in Coach
Apr
08
2017
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Drug Smuggler Pretends to Be Delta Pilot and Your Aviation Word of the Day
Apr
07
2017
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Hyatt Elite Status Challenges are Back
Apr
07
2017
Hyatt has opened up status challenges.
Something tells me they’ve got concern about their elite ranks shrinking with new World of Hyatt program changes.
