Increasingly, airline customers have been willing to spend more money for a better experience. It used to be that people booked on schedule and price and were willing to take whatever they had to in order to get where they’re going as long as things operated reasonably on time. That’s no longer the case, yet even premium airline products haven’t adapted, at least domestically.
Michael Kascsak, a former talent acquisition executive with Google, Capital One, Bank of America, and PayPal, was offered a job at Expedia and says he was told that the offer was pulled so that they could hire a black female instead.
Are they figuring that very few will keep track of whether it’s a designated week to earn points? That’s certainly an interesting experiment in marketing – to see whether the announced partnership and linking gets most of the juice, or whether there’s significant uplift in spend during weeks members can earn 100 points.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Air New Zealand’s CEO Greg Foran may have violated his flight attendant union contract scope clause by taking over cabin crew duties to serve drinks to passengers on a flight from Auckland to Tokyo. (I kid, I kid.)
He was trying to make up for having the flight diverted – to pick him up, along with a New Zealand trade delegation of 30 business leaders, government officials, and media.
Pro-Trump activist and former Libertarian Heather Mullins complained about her treatment flying American Airlines first class, reporting that a flight attendant skipped over her when taking drink orders because of her MAGA hat.
Last summer, the FAA outlined an intention to ban JSX and other scheduled public charter operators, largely because they offer a popular, quality product that competitors do not like.
Now the FAA says that it will move forward with a Notice of Proposed Rulemaking that would – at least in some cases – prevent public charter operators from selling scheduled flights from private terminals, using co-pilots with fewer than 1,500 flying hours.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
For the past 9 years, logging into an American AAdvantage account has required entering an account number, password, and last name. In the past few days, American dropped the requirement to type your last name in order to access your AAdvantage account.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
