Twitter may not get the experienced agents and priority it used to, there are too many people trying to get service that way, and mass metrics like response times have been imposed.
But twitter can solve real problems that are tough to solve any other way.
Checking lithium ion batteries as cargo is dangerous. The European Aviation Safety Agency has expressed concerned over the electronics ban for this reason.
We can’t make the world risk free (although there are fewer people trying to take down planes than we often think). All we can do is transfer risk.
American’s August 2015 meal service was an improvement, not up to pre-merger standards but a huge step forward after norming catering with US Airways in September 2014 (the ‘mystery meat’ which I later learned was supposed to be a short rib was genuinely disgusting).
The new meal service was supposed to last a year but that extended into the fall. The choices that were introduced — Julian Barsotti meals — in November were a real step down.
What is the value of miles and points by airline, hotel and credit card program? Miles used to be thought to be worth 2 cents. Turns out that’s wrong.
Expedia is pricing airberlin itineraries from Copenhagen to Berlin (possibly others, though likely requiring origination in Denmark) as low as 43 cents.
Hyatt’s new program offers a free night: Category 1 – 4 after staying 30 nights during the year, Category 1 – 7 after staying 60 nights during the year.
Crucially, these free nights do not count towards elite status (so I hate using them!) and more importantly expire after 120 days. You don’t merely have to make a booking within that time. Your stay has to occur within 120 days of earning the night.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Hyatt has opened up status challenges.
Something tells me they’ve got concern about their elite ranks shrinking with new World of Hyatt program changes.
Delta has made it clear for the last several years that their currency has no stable dependable value, and they’re not to be trusted. Small children whose fathers are hunched over controls have landed planes with fewer signals than SkyMiles has given out.
Delta raised prices as much as 20,000 miles each way on partner awards — or as much as 32,500 miles each way for booking some partner awards within 3 weeks of travel.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
