This is only one side of the story because reportedly Delta did not comment.
Emirates says their flight EK228 from Seattle to Dubai on February 2 went mechanical and they were “unable to obtain a $300 spare part from Delta.” In fact, the part was first installed but Emirates says Delta ordered it removed for spite.
The President met today in the State Dining Room with CEOs of Delta, United, Southwest, and others along with several airports. Jared Kushner and economic advisor Gary Cohn were present as well.
Here’s the pool report on the meeting.
Each year hotels with award redemption categories adjust which hotels are in which categories, and thus how many points they cost to redeem. In most cases the cost in points is related to average room rates, although Marriott’s have been tied to frequency of redemption.
This year Marriott and Starwood both have announced their planned changes at the same time, and coordinated that those changes will go into effect March 7.
United debuted their new Polaris lounge at Chicago O’Hare in the old club and first class lounge space at gate C18 a couple of months ago. This is a business (and first) class lounge. It is not a Star Alliance Gold lounge and not a United Club.
Here’s the timeline for Polaris lounge openings over the next 24 months which will bring the number of new business class lounges to 9 by the end of 2018.
US airline CEOs meet with President Trump today.
The heads of United, Delta, Southwest, Alaska, and JetBlue will be there — along with FedEx, UPS, and Atlas Air. Lobbying group Airlines for America will be there, along with airport officials from “Los Angeles, Chicago, New York City, Washington, D.C., Tampa, Fla., Buffalo, N.Y. and Nashville, Tennessee…”
Etihad’s new Runway to Runway program — a loyalty program for the fashion industry — launches Thursday.
There are three membership tiers, it’s free to join, and anyone can sign up.
Hilton is offering 2000 bonus points per night through April 30. As long as your room costs less than $200 per night you come out ahead compared to double points.
On top of this, Hilton has added a bonus of 500 points per stay booked through their app which runs the entire rest of the year.
IT is hard. And these legacy systems are complex, they don’t know where the next problem will creep up from. But these failures don’t just inconvenience customers they even prevent customers from buying tickets it’s a real problem.
At this point, United, when you’re spending IT resources to implement ‘Basic Economy’ fares that don’t allow customers to have a carry on, or to eliminate the ability to book a stopover on an award ticket, you’re doing it wrong.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Earlier today I wrote about Swiss first class award space showing up at United.com — something very rare, and when it happens a mistake — and suggesting that it appeared to be phantom availability.
But that doesn’t mean you can’t book Swiss premium cabin awards, in fact Swiss business class awards are wide open this summer.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
