I’ve given a lot of thought to what makes a hotel great, and how simple design flaws can ruin a property. More often though great physical properties can be ruined by poor service execution or short-sighted cost cuts.
Hoteliers: ever wonder why a property with great facilities and a competitive room rate in a good location isn’t getting the level of midweek repeat business it might expect? It may come down to something simple.
A flight from Kansas City to Phoenix diverted when a passenger kept flicking the lighter they’d brought on board – and wouldn’t give it up when a flight attendant tried to confiscate it.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Saturday’s United Airlines flight 198 to Shanghai was forced divert because a pilot forgot to bring his passport on the trip. Passengers received $15 meal vouchers when they landed in San Francisco.
Are expensive hotels “that much better” to justify their extra cost? A modest price over cheaper accommodations may buy you a better stay, but once you get past a few hundred dollars does the extra money really buy you very much?
I enjoyed my stay, even a bit more this time. This property has so much potential. Though I imagine that while rates are high, there are too many periods of low occupancy and this isn’t helped by how limited air service is to St. Kitts.
I can’t rely on the order of placement of the bottles in hotel showers. I need to read the labels. But invariably, writing on the labels is always too small for me to read without glasses. I have to get in the shower with my glasses on, remember which bottle is where, get out to remove my glasses and get back in.
The union, ALPA, wants “assurances that [Bedford] will maintain the current requirements” and is expressing “concerns” about his nomination. They’re trying to position themselves within a Trumpian MAGA framework, explaining their separate efforts to fight greater automation in cockpits by “foreign airlines and manufacturers” is at odds with an “America First” agenda.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A former TSA screener took to TikTok with some rich security screening fanfic. An Algerian, the ex-screener from Ohio shared some Intifadaporn where she says she told an Israeli passenger, “Safe travels to Palestine.”
He responded “It’s Israel,” and that’s when she says she called over a manager and claimed he was harassing her (which she admits wasn’t true).
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
