A former American Airlines VP suggests the airline’s unions expect CEO Robert Isom will soon be replaced—and that’s why they’re publicly calling for his ouster now, to appear influential when the inevitable leadership change happens. Plus, why no one talks about Singapore anymore and how Starbucks’ loyalty program is getting even worse.
Uncle Murda and Tony Yayo found themselves on a Delta flight from San Francisco to New York JFK with Ja Rule. They’re sworn enemies for more than two decades. And they were thrown together inside a plane.
Chase’s travel portal is charging Hyatt’s most loyal guests resort fees they aren’t supposed to pay—but there’s an easy way to get your money back. Here’s exactly what you need to do.
Ordering the same Starbucks drink at different airports can cost you dramatically different amounts—up to 50% more depending on your departure city. Here’s exactly where you’ll pay the highest prices, where you’ll save the most, and why airport Starbucks pricing varies so widely.
When a passenger broke down in tears, terrified she’d miss her connecting flight to China, a United Airlines flight attendant paused snack service, knelt in the aisle, and comforted her in a powerful moment of compassion—captured in a viral video that’s going around for all the right reasons.
Delta’s latest fare category, “Comfort Basic,” offers extra legroom but is intentionally designed with heavy restrictions and guaranteed middle seats. It seems bizarre—until you realize the airline doesn’t actually want you booking it.
At an internal leadership event last week, American Airlines revealed a surprising shortlist of potential new international routes—including Mallorca, Casablanca, and even Cape Town.
In a story so absurd it cannot possibly be real, a passenger accidentally left $20,000 in cash inside her checked luggage at Boston Logan Airport—and the TSA screener who found it was celebrated for not stealing the money.
This week’s Frequent Miler On The Air podcast offered a really insightful point that I think is worth repeating.
A woman crossing the U.S. border from Mexico was detained by Customs and Border Protection after facial recognition software repeatedly failed to match her current appearance to her passport photo taken 10 years earlier. Officers claimed her eyes looked “more open” in her old picture, leaving her locked in a secure room and repeatedly questioned before finally being allowed to leave without explanation.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
