The General Manager of “an extended stay Marriott property” that they don’t want to name went looking online for guest advice on making their property more attractive. In the process of soliciting guest input, they reveal some fascinating takes.
The hotel became part of Marriott when Starwood was acquired, and then moved over to Hyatt in early 2023. That was a boon to elite members, because the breakfast benefit was upgraded to Hyatt standard and suites became confirmable at the time of booking. Late checkout is proactively offered, not just honored.
A reader shares that the were billed “$50 to charge a laptop” at Paris Las Vegas, and they thought this was “an even more outrageous fee” than $26 for a bottle of water at Aria. Las Vegas executives can’t seem to figure out why tourist visits are declining in the city.
Delta Air Lines flight 2809 from Minneapolis to San Francisco had to go around and attempt to land a second time due to low visibility in fog, and was delayed about 9 minutes, but was otherwise like any other flight – until it reached the gate.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
American Airlines flight 3023 from Denver to Miami was evacuated after aborting takeoff when a landing gear looked to have collapsed and caught fire as it accelerated down the runway around 2:45 p.m. on Saturday.
Flight attendants have grueling multi-day trips, and they can’t wait for their bags at baggage claim between flights or they’d risk delaying other flights (and passengers!). On the other hand, if nothing happens to change their trip sequence they could check their bag to that night’s destination! The airline might lose their bags… just like with a passenger.
Airport lounges are the distinctive domain of the upper middle classes, and with the rise of the new wealthy in China outstripping their capacity, one lounge has a fascinating restriction to keep away the crowds.
American has been spending a lot of money wooing managed business travel and agencies. They’ve rebuilt a sales team and customer service and they’re paying out much bigger commissions and incentives. Sales expenses are up about $80 million for the quarter (commissions and GDS fees). But they aren’t bringing in more revenue.
United Airlines says their motto is “good leads the way” but does it? At least if the airline promises you they’ll reimburse you for a hotel room after an overnight delay – you shell out for the room, and then they say their fingers were crossed – you probably don’t think so.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
