The agent upgraded the guest, and then tried to pocket an upgrade fee in cash. But since the guest was already upgraded, and they wouldn’t want them complaining to management, the guest kept the room they were already in. It seems clear to me that the agent processed the upgrade (whether they were supposed to or not) angling to line their own pockets. And the solicitation to pay in cash is always a giveaway.
Citi currently has an outstanding limited time initial bonus on one of the best rewards cards that opens up their ThankYou Rewards ecosystem – and we now know that there’s a plan to add transfers from this program to American Airlines AAdvantage as part of Citi’s exclusive co-brand deal that was just announced.
I experienced the most interesting gate agent strategy I’ve ever seen – a passenger threat that helps align incentives with passengers to get the plane out on this, but that seems like the last thing the airline would want to be telling its customers: if you don’t do what I say, we’re going to lose your bags.
Southwest Airlines will begin assigned seating for bookings made in the second half of next year, for flights operated in the first half of 2026.
They’ve announced what this means for their A-List and A-List Preferred elite members, and how this will affect Companion Pass.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
No one will invest in building an engine for Boom Supersonic. So they’re going to fund the development themselves. They’ve raised money in a ‘down round’ to pay for this. Two years ago they’d supposedly come to an agreement with three companies to provide an engine.
Every month I post what I find are the biggest credit card offers out there. Some of last month’s biggest credit card offers are gone or changed.
Here’s the current up to date list of biggest credit card offers right now – the most lucrative bonuses available.
I had the opportunity to test the Capital One Landing at Washington’s Reagan National airport again, and this time under ‘real world’ conditions over the past week.
I am always skeptical that execution of food will be as good when the executives aren’t there, and under pressure to turn out dishes at the type of volume necessary for a full house of travelers.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
My view is that airline cards are for the benefits, rather than ongoing spend, and the best time to get one is during elevated limited time initial bonus offers like what they’re offering right now.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
