American Airlines has business class lounges at New York JFK, Los Angeles, Chicago O’Hare, Miami and Dallas – Fort Worth. They’ve been promising a lounge for their primary transatlantic gateway – Philadelphia – for many years. It’s finally almost here, and should be really worth the wait.
United Airlines is taking a page from Delta with club lounge access restrictions, and together with Chase they’re taking a page from American Express with changes to their co-brand card portfolio. But I think they’re doing it a little bit more thoughtfully.
Is it time to eliminate hot nuts in first class? They’re boring and they do not distinguish the product. It’s like airlines aren’t even trying. And that’s why coming up with a replacement seems like a real opportunity to wow customers with something different.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Crazy stat: “If every passenger remembered to go to the bathroom before boarding” airlines would save $100 million a year on jet fuel from reduced weight.
I’ve given a lot of thought to what makes a hotel great, and how simple design flaws can ruin a property. More often though great physical properties can be ruined by poor service execution or short-sighted cost cuts.
Hoteliers: ever wonder why a property with great facilities and a competitive room rate in a good location isn’t getting the level of midweek repeat business it might expect? It may come down to something simple.
A flight from Kansas City to Phoenix diverted when a passenger kept flicking the lighter they’d brought on board – and wouldn’t give it up when a flight attendant tried to confiscate it.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Saturday’s United Airlines flight 198 to Shanghai was forced divert because a pilot forgot to bring his passport on the trip. Passengers received $15 meal vouchers when they landed in San Francisco.
Are expensive hotels “that much better” to justify their extra cost? A modest price over cheaper accommodations may buy you a better stay, but once you get past a few hundred dollars does the extra money really buy you very much?
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
