The customer thinks they’re dealing with the airline. They’re told they have no other options but to pay. And travelers, desperate for help, clearly agree to be charged.
99% of pilots casting a ballot voted to authorize a strike. This was largely pitched to members as negotiating leverage: vote to strike so you don’t need to strike. It’s a threat to the company to get them to give more in negotiations.
Once a union calls for strike authorization, members have to go along – otherwise the union’s credibility implodes and the company knows there isn’t a strike threat looming in the background.
Despite several reports in frequent flyer forums and on blogs to the contrary, it is still possible to make changes to partner awards. No policy change went into effect May 4 that would alter this. And American Airlines confirms this to me.
Southwest Airlines released a 12 minute film about a woman who a flight, rented a car, and wound up in the 1880s. It’s Back To The Future meets The Big Chill but with a woman who meets up with her father in a past that precedes both of them. And they did this as an homage to Kiyoshi Kurosaw because something about their 50th anniversary being two years ago.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Retired British hedge fund executive Robert David Croizat mentioned in the Panama Papers scolded an American Airlines flight attendant, saying they “should have addressed him in a better way when giving him the choices for his meal” and demanded to see the captain because there were only vegetarian options on board flight 1192 from Bridgetown to Miami on on March 8.
After his aggressive behavior towards crew, including pinning one of the flight attendants against the cockpit door, the man was overpowered by another passenger and forced into his seat.
Chase’s first U.S. airport lounge, announced nearly two years ago, is about to open in Boston. Opening day for the Chase Sapphire Lounge by The Club in Boston Logan’s Terminal B-C connector between gates B40 and B39 will be May 16.
Delta has a new option to entice people not to take up space in their New York JFK lounge: a grab and go where you can get food and drink, but this requires a ticket that you get by agreeing to forego use of the lounge.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
With so much time on hold it’s easy to call Delta and listen to their hold music and really pick up the beat. One customer did just that. And played the French horn.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
