There’s been a lack of clarity for years over whether customer experience matters, or just operational metrics, and whether American is trying to be a premium carrier or a Spirit and Frontier competitor.
So I’m not surprised to see an internal memo going out to flight attendants telling them not to worry about missing catering, customers just want to depart exactly on time and that crew does passengers a disservice when they ensure long flights have food on board.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
It wasn’t surprising to see Kirby personally go down to meet picketing pilots during the airline’s board meeting in Houston. And it was a terrible look to see those pilots turn their backs on the CEO. And then for the union to brag about it!
Pollster Frank Luntz took to twitter to “shamelessly” beg for an upgrade on United flight 950 from Washington Dulles to Brussels, enroute to a Brussels Airlines connecting flight to Kigali, Rwanda.
Given the timing of his tweet, and that premium cabins show as full after clearing upgrades, it looks like his chances were slim.
Two years ago Racist Burger King got banned from Jetblue, so he flew American and got kicked off of them too. Somehow, though, he managed to fly American again after that.
That man didn’t like black people. Another Burger King took to the skies on Southwest, and this one doesn’t like Jews either.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Alaska Airlines and El Al announced a partnership three years ago. It’s taken until this week to introduce award redemption. You can now earn and redeem Alaska Airlines Mileage Plan miles for travel on El Al.
I still see Flying Blue as the most useful SkyTeam program, with better award availability on Air France and KLM for their own members than is offered to partners and mostly reasonable pricing when saver inventory is available. The addition of free stopovers on one way awards is great, and modest pricing and region adjustments are things most will be able to live with.
British Airways has introduced a ‘Reward Flight Saver’ option for long haul premium cabin travel that – as long as you’ve earned at least 1 Avios in the last 12 months – lets you pay more miles for substantially reduced surcharges.
Southwest Airlines is offering a 25% discount on tickets booked by December 7 for travel December 24-25 and December 31, 2022 and January 1, 2023. These are the Saturdays and Sundays of holiday weekend, and generally less-traveled days since many people will be taking off on Friday and Monday. Use promotion code HOLIDAY25 to get the discount. You’ll see a ‘strike-through’ of the original fare on eligible flights. Not all flights will have discountable inventory. Two key points: Since Southwest awards can be cancelled with points redeposited with no fee, you can make speculative redemption bookings to take advantage of this offer. If you have existing tickets you want to reprice, check the new price and then cancel/rebook. Seeing Southwest make a move to try to fill seats this late in the game suggests that…
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
