One customer had enough with the misleading advertising claims of airlines, and when they bought a pricey business class ticket and wound up with old seats that didn’t lie flat which were different than what they’d been sold, they sued and won. They’re a hero to everyone who has ever been promised one thing, delivered another, and told by their airline to pound sand.
A passenger on a Delta flight from Nashville to Minneapolis found a way to annoy a passenger she wasn’t even sitting next to her, and she did it without saying a word.
The woman on the Airbus A319 draped her hair over the seat back behind her. What makes it worse it that Delta Air Lines has seat back entertainment screens, so she was blocking the screen of the passenger sitting behind her. That passenger kept trying to move her hair out of the way. She kept moving it back over the screen.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Saudi Arabia has a national airline, Saudia. It’s government-owned. But the government doesn’t like it, or something? Because they’re starting a new government airline, Riyadh Air, and they’re sharing details publicly.
Riyadh Air plans to fly to 100 destinations b 2030, and are about to place a major order, possibly for 100 Boeing widebody aircraft. The former CEO of Etihad, Tony Douglas, will run the airline. His experience is in dismantling state carrier excess, not lighting money on fire for its own sake.
On an Aer Lingus flight from Dublin to New York JFK Saturday, passengers pulled out their violins and played for the cabin as St. Patrick’s Day quickly approaches.
The music is excellent, but this isn’t what everyone had signed up for. There’s no “no music” section of the aircraft. It’s been described as ‘Aches On A Plane’ and we’re all just waiting for Samuel L. Jackson.
The minimum age to drink alcohol in the United States is 21 years old. You can vote at 18, serve in the military, but not have a beer or glass of wine. In much of the world the drinking age is lower. The law of the country whose airline you’re flying applies.
The Virgin brand hasn’t taken hold in the U.S. the way it has in other parts of the English-speaking world. It stands for being a bit cheeky, a bit cheeky, but often more style over substance. And in the case of the 268 room Virgin Hotels Dallas that means a straightforward full service property with… splashes of red, and one of Richard Branson’s books in the room.
Some of the most successful airports in the country are also frequently considered to be among the least well run or most corrupt. I’d put the New York area airports (Port Authority of New York New Jersey), Washington Dulles and National Airports (Washington Metropolitan Airports Authority), Atlanta and Detroit in this camp.
So does it matter if an airport is well run?
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Delta has a close collaboration with Starbucks already. American Express has given out Starbucks gift cards occasionally in the past when denying cardmembers access due to lounge crowding. Surely they could team to buy these cards at a big discount, driving business to Starbucks and freeing up lounge space.
A Delta Sky Club Executive membership went up by $650 this year. The airline could allow members paying $1495 back into the lounge when traveling on a basic economy fare. That extra membership cost covers a lot of $8 gift cards purchased for some percentage off of that.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
