Oct
30
2022
IHG Hotels has a training video for housekeepers that explains how to move through a room quickly for ‘daily housekeeping’. Just because a hotel says they offer housekeeping during your stay – either automatically, or only “on request” – doesn’t mean you’re getting the service you think.
What’s most striking to me about the 5-step daily refresh process is the freshener spray at the end of the service. Spraying a smell that signals clean – which usually comes from cleaning supplies being used – seems like great marketing when cleaning supplies are actually used. Spraying the smell to communicate cleaning supplies were used when they weren’t just seems dishonest.
