The new Delta Sky Club at New York LaGuardia is now only open until 7:30 p.m. But did you know that 7 Delta flights from New York now only allow lounge access for 35 minutes – or less?
To limit lounge crowding Delta won’t allow passengers into a lounge until 3 hours prior to departure of the first flight on their itinerary. In addition, several additional limits on club access go into effect next month as well.
There’s been zero discussion of updating the NOTAM system to focus on giving pilots (and airline ops centers) the right information, in the right form, at the right time – just how to keep the existing system from dumping again.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
This is going to seem like a minor thing to some readers, but I’m really excited about it. Two of my favorite brands in points-earning and redemption are now better-integrated.
Telling employees you appreciate them is great. Doing so in advance of their protests is great as well. But is it wrong to say that serving chili to people about to work inside a pressurized aircraft might not be the best idea?
CommuteAir, which operates Embraer ERJ-145s for United Airlines, left the entire U.S. federal No Fly List on a server that was easily hacked.
The best way to search Air France and KLM award space is on the AirFrance.us website. You hunt and peck a day at a time for availability. But they have a hidden award calendar and all you need to do to see it is leave your travel dates blank.
I ran into a retail shop at the Austin airport that requires a tip when paying by credit card. This isn’t a sit down restaurant with table service. You pay at the counter, and I was buying a bottle of water.
The payment terminal at the concession requires you to select a tip amount prior to processing your card. $0.00 is not accepted.
Delta lets passengers choose in advance the option to skip a meal, and save the airline money. Japan Airlines even suggests that doing so is a moral imperative.
This is a trend sweeping the industry, reducing food cost by getting passengers to pre-committing not to eat. United is a part of it too, and they are offering customers more than one choice now to nudge them not to eat. Both of these options that appear when pre-ordering mean the same thing, United can spend less on catering.
We can expect a more aggressive approach that pulls whatever tools are convenient in pushing for greater competition in transportation policy.
New refund rules and fee disclosure rules are already pending at the Department of Transportation.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
