Jan
24
2022
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
The One City That Changed Your Life
Interview: Shangri-La’s Loyalty VP On Treating Guests Well Every Time & Why Owning Hotels Matters
Jan
24
2022
Shangri-La’s Vice President and Head of Shangri-La Circle Kevin Siew offered both real insight into how the chain thinks about loyalty – and what’s necessary to deliver great experiences for guests regardless of the chain. So this was a very interesting hour, spent together via Zoom since he’s based in Hong Kong. My key takeaways included the importance of treating guests well at each interaction, regardless of their reason for a stay or meal, and contra most of the industry just how much vertical integration – owning the hotels and restaurants – actually matters for a hospitality chain.
Here’s When American Airlines Expects To Get Brand New International Planes
Jan
24
2022
New aircraft are always exciting, even when they’re domestic planes with Oasis interiors. But we’re expecting new premium seats, more business class seats, and aircraft that allow flying to more non-stop destinations and more destinations to be served year-round.
What Lawsuits Between The Points Guy And American Airlines Are All About
Jan
24
2022
TPG isn’t on the side of angels here, they’re both fighting over consumer eyeballs, but the service that others like TPG are providing can be a net positive. And unquestionably companies have taken enforcement of computer access laws way too far.
What American should have done was insist on a stake in the product. Award Wallet, for instance, has hundreds of thousands of airline elite customers in their database….. including the customers of American’s competitors. The smart move would be to market to those competitors’ customers, negotiated in exchange for access.
Passenger Violates American Airlines Rules By Wearing A Space Helmet
Jan
23
2022
A woman sitting at near gate E6 for American Airlines flight AA6151 from Charlotte to Fayetteville, North Carolina on Tuesday was wearing a ‘space helmet’ over her mask. Since there don’t appear to be ear loops on the mask, it looks like an N95. That won’t be comfortable on a Piedmont Airlines Embraer ERJ-145 50 seat jet, but it’s just a 118 mile flight. It’s unclear where she may have been connecting from.
How Austin Almost Got – And Then Lost – An American Express Lounge
Jan
23
2022
At the start of 2020 the Austin airport was on the verge of getting a new lounge accessible by American Express Platinum cardmembers. But a contracting dispute, the pandemic, and then American Airlines happened.
Outgoing American Airlines CEO Takes A Jab At Delta On The Environment
Jan
23
2022
Delta has touted its environmental credentials and year-after-year highlighted its inclusion in the Dow Jones Sustainability North America Index. But outgoing American Airlines CEO Doug Parker took a jab at Delta over this index in remarks to employees following the company’s fourth quarter earnings call on Thursday.
By Not Charging For Seat Assignments, Southwest Airlines Makes More Money [Roundup]
Jan
23
2022
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Two Tourists Gunned Down In Another Mexican Resort Shoot Out
Jan
23
2022
The Mexican government sent National Guard troops to patrol the beaches. Tourism is too important to the economy there to be disrupted out of fear. However two tourists have no been killed (and other visitor wounded) in a shooting at another resort in the same state as the Hyatt Ziva beach shooting in November.
Business Travel Won’t Return Until Mask Mandates No Longer Needed
Jan
22
2022
Outgoing American Airlines CEO Doug Parker made a point in his opening remarks to employees after completing the carrier’s fourth quarter earnings call this past Thursday. His remarks suggested that masks are an impediment to the return of business travel. The full return to normal is therefore going to necessarily involve lifting masking requirements.
