Dec
26
2021
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Four Reasons To Walk Away From Airbnb [Roundup]
United Airlines “European-Style Business Class” [Roundup]
Dec
25
2021
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
“Sit Down Karen, You’re Going To Jail” Passenger Taken Into Custody After Delta Flight From Florida
Dec
25
2021
On a Tampa to Atlanta flight on Thursday a Delta Air Lines passenger was “acting belligerent with an older flight attendant” according to a passenger on board. That’s when another passenger “intervened and things escalated really quickly.”
The incident with the flight attendant had been calming down, it seems, but the man’s intervention created a whole new drama between the two passengers. That’s when “the two of them started going at it and …the woman started screaming and then she yelled in the grinch [redacted] and got in the guy’s face.”
Video: Fight Erupts Mid-Cabin As Loud Talker Wouldn’t Keep His Mask On
Dec
25
2021
A brawl broke out on Delta flight 1136 from LAX to Memphis as a man – whom an eyewitness said “appeared to be drinking” upset other passengers by being loud and “not keeping his mask on.”
This prompted another passenger to get snarky with the man, and this escalated into a fight. Which escalated into a bigger fight. And soon several people were involved ostensibly to break up the fight by fighting themselves.
Why American Airlines Needs To Ditch Its New ‘Brand Purpose’
Dec
24
2021
Amy Craven, the Director of Brand & Global Advertising recently spoke about the airline’s brand purpose. She gives a nice pitch for it, but I think she misses the mark (because the airline does). “Caring for people on life’s journey” doesn’t do for American what it needs to do.
Here’s Which Marriott Choice Benefits You Should Select
Dec
24
2021
I’m going to ignore the math here and just say I don’t need the free night and I’ll enjoy the possible upgrade more if it comes through. In other words I’m going to waste money, perhaps frivolously, on something I’ll enjoy.
Why is it a waste? Because I’m probably better off taking the free night, saving $240 in cash I’d otherwise spend on a room, and using that cash for a better room on another stay or indeed on something other than a Marriott upgrade I’ll enjoy more. I’m going to do the thing that’s irrational because I’m rational enough to know that I’ll enjoy the irrationality.
Delta Air Lines Wants To Know If Elites Will Use Check-in Kiosks Instead Of Airport Agents
Dec
24
2021
Delta Air Lines wants to know if they can save money staffing check-in counters with agents for elite travelers. For years they’ve pushed general passengers to self-service kiosks, while maintaining full service especially for their most frequent customers.
They’re surveying their customer focus group, made up generally of a group of elite customers, about whether they use kiosks in areas outside of air travel, what features they want from kiosks, and whether the pandemic has made them more open to a shift to kiosks (less human interaction).
Evangelist Declares Mastercard The Devil’s Work
Dec
24
2021
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
United Airlines Melting Down For The Holidays
Dec
23
2021
On November 4, United Airlines sent out a remarkable email to customers where they trolled their competitors for the operational problems they’d had, and promising that United would be the carrier everyone could rely on for their holiday plans.
I wrote at the time that’s called tempting fate and – right on schedule – United’s operation appears to be melting down.
How Airlines Are Shifting Basic Economy And Elite Status Strategy
Dec
23
2021
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
