I’ve heard from a number of Marriott Bonvoy Platinum and Ambassador members who have shared that they aren’t getting upgraded like they’re used to. That seems surprising at first. With the hotel industry in an unprecedented crisis of low occupancy, an upgrade should be easier than ever to come by!
I asked Marriott about this, and a spokesperson confirmed that members aren’t being upgraded more frequently this year – but they’re also not having their requests denied more often either. Here’s what’s happening.