American Airlines passengers report being sent to London instead of New York on Sunday when their flight from Antigua was oversold. They wound up having to cross the Atlantic twice, flying Antigua to London Gatwick overnight and then were booked to fly London Gatwick to New York JFK all on British Airways.
American was able to solicit several volunteers to take another flight, but that wasn’t enough, and the flight was still oversold.
The Antigua to Miami flight was also oversold on Sunday. Both Miami and New York JFK were sold out on Monday (in fact Miami is oversold).
- Antigua to New York is scheduled at 4 hours and 28 minutes.
- Antigua to London is 7 hours 55 minutes. There’s a five hour layover at Gatwick airport, followed by London to New York JFK at 8 hours 15 minutes.
- That’s nearly five times as much travel time at over 21 hours.
- In total, that’s 7,551 miles of flying – instead of 1,770.
Now, flights generally are sold out for a couple of days. I see a couple of seats back to New York JFK via Saint Martin on Tuesday. Perhaps that really was the best option for getting back to New York on Monday!
However these are leisure flights that can’t have very high no show rates. There seems to be something off with American’s revenue management if they’re overselling so many flights (and perhaps selling out too early, not earning a high enough price for their last seats).