Global Entry lets you skip immigration and customs queues when you return to the U.S. It also gets you TSA PreCheck. It costs $100 and lasts five years. When you renew you may be asked to show up in person. Getting an in-person interview has been nearly impossible.
The government has rolled out Zoom interviews for renewals. A reader shares what that’s like:
It took less than 5 minutes. The officer was incredible friendly and he was based at O’Hare. He said he works 10 hours a day and 4 additional hours conducting online interviews to clear the backlog of applications. No questions what so ever were asked and said the renewal card will be in the mail in two weeks.
Boom. Done. And yet people are still messing up their Zoom interviews for Global Entry because they are simply missing the interviews. The government’s process is causing confusion about what time zone the interview is scheduled for. People just assume the time assigned to them is in their own time zone when it’s the time zone that the government officer is in.
My appointment said 11:45 AM Chicago and that was it. No reminders. I logged in 15 minutes early per their instructions and the officer joined right away. …The main call out is observing the time and the city name to determine the time zone.
I don’t know. When I schedule a meeting in a Google calendar, Google handles the conversion for me and for the other party.
Since I more or less live ‘on East Coast time’ for work since my office is in DC and the business news cycle is mostly East Coast-driven in the U.S. I’m used to converting time zones. I schedule most meetings in Eastern time even though I’m based in Central. Still, I can easily see missing this – assuming times presented to me are in my local time zone, especially since it’s online and the government has my address.