Recent CLEAR ID Check Failures Show Why CLEAR Is More Accountable Than TSA

When you use CLEAR at an airport security checkpoint, the company verifies your identity – usually using your iris or fingerprints – and then you don’t have to show your ID to the TSA. There are random ID checks still, and they’ve become increasingly common. And now there are calls to require passengers using CLEAR to show ID all the time.

The federal government has considered cracking down on CLEAR after an error verifying someone’s identity. The passenger was caught during the screening process with ammunition. There’s no suggestion that an ID check would have flagged a problem, or that he sought to do anything nefarious.

We now know there were two other security incidents out of millions of passengers that CLEAR is processing.

  • One passenger used a boarding pass that wasn’t theirs, and CLEAR didn’t verify that their identity didn’t match.

  • In the other incident, a passenger went through CLEAR without having been enrolled.

Oops. In both cases, an employee didn’t follow protocol. And in both cases, the employees and their managers were fired, and all employees went through re-training. You’d never get that kind of response from TSA!

There were 3 known ID lapses (everyone was still screened at security). All it means is that these people weren’t checked against a flawed government screening databases. No Fly Lists include people added by mistake (FBI agent checking the wrong box on a form or having a name similar to someone else) and even added maliciously (such as retaliation for refusing to cooperate in an investigation).

Yet somehow the solution is… more TSA. Cue the histrionics,

Rep. Bennie Thompson of Mississippi, the top Democrat on the House committee that oversees the Homeland Security Department, blasted what he called CLEAR’s “lax security controls.”

“After being briefed that there have been multiple security breaches over the past year due to CLEAR’s lax security controls, it is apparent that the company puts its bottom line ahead of the security of our aviation system,” Thompson said in a statement to POLITICO. “Each passing day the homeland is at greater risk until TSA acts to completely close these security vulnerabilities that it was alerted to last year. We cannot afford any additional delay.”

TSA itself has had numerous issues identifying passengers, or failing to identify passengers. And no punitive action is taken against TSA. No one gets fired. Tens of thousands of TSA employees have been accused of misconduct. And their own inspector general has on numerous occasions actually found 90% or more of dangerous items making it through checkpoints undetected.

TSA serves as both the security regulator and service provider. They regulate themselves, and that’s what’s dangerous. CLEAR is actually more accountable.

Yet what’s being considered here is making passengers show ID after using CLEAR. That sounds like it hurts CLEAR’s business, because we think the business is about security and biometrics in place of ID. But to the frequent flyer it’s about having the option to skip to the front of the security line and that would remain in place. That’s why people sign up for CLEAR and will continue to do so.

Today passengers randomly have to show ID at security even after using CLEAR. No one suggested that undermined the usefulness of the service. Subjecting passengers using the service to ID checks won’t either, at least for passengers who know what they’re buying.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Pingbacks

  1. […] The reason we’re required to show ID at airport security is so that the government can check who we are against No Fly and other watch lists. That’s the reason for REAL ID requirements (that haven’t yet been implemented after nearly 20 years) and why they’re concerned that CLEAR allowed three people over the past year to skip TSA ID checks without having their identities …. […]

  2. […] The reason we’re required to show ID at airport security is so that the government can check who we are against No Fly and other watch lists. That’s the reason for REAL ID requirements (that haven’t yet been implemented after 20 years) and why they’re concerned that CLEAR allowed three people over the past year to skip TSA ID checks without having their identities …. […]

Comments

  1. To the frequent flyer it’s about having the option to skip to the front of the security line .

    Yes.

    I mean, CLEAR is no help in foreign airports, and overrated when the regular line is less than 5 minutes. But as a insurance policy for the times when a domestic regular line is suoer- long, it’s worth it.

  2. Let’s be clear (ha), they did this because they got caught. There’s no way in hell they didn’t know they had these flaws. If they didn’t, that’s an even *bigger* issue.

    I think it is a straw man to make this a Clear vs TSA issue. Both organizations are problematic but comparing them isn’t really relevant.

    I have massive issues with a public company having any control over security. I feel very strongly it shouldn’t exist. I also strongly that most of what the TSA itself does is quite pointless (we need a more effective approach to security), but that is separate from the fact we have a private corporation able to bypass security process if they choose to (even if that process is flawed).

  3. There is no such thing as perfect security. Yet, has CLEAR produced demonstrable harm because of its allegedly flaws? Not once.

    Has CLEAR produced demonstrable benefits? A million times yes. The time saved by business travelers adds to GDP. The time saved by all travelers reduces stress, which reduces the burden on our healthcare system. Even if we ourselves are not CLEAR members, CLEAR makes all of us better off.

  4. TSA pre-check actually vets people to mitigate risk. CLEAR is just a revenue scheme to skip to the front of the line. Airports like it as they get a cut of the revenue. Security theater at its best.

  5. Until now, the use case specifics behind the campaign against CLEAR were kept secret. Thanks, Gary, for pulling the curtain back on this. Your analysis is perfect! If TSA is looking to find fault, it should use a mirror, nor a microscope. Ironically, this is good news for CLEAR fans: The benefit of CLEAR is skipping the line, not avoiding ID. But, sometimes, the CLEAR line can be as long as the TSA Pre-Check line. If overblown critiques and bothersome ID checks result in fewer CLEAR members, then shorter CLEAR lines await CLEAR fans like me!

  6. CLEAR is the worst of corporatism. A monopoly that exists only because of political patronage and which extracts money from taxpayers by LITERALLY slowing down PreCheck lines.

    A non-corrupt government would shut it down immediately.

Comments are closed.