Must-read Earlier Installments:
- Singapore, Cathay, and Qantas First Class.. Some of the Best Meals of My Life, and a Tour of Hyatts in Bangkok, Singapore, and Sydney
- Inside the New Oneworld Lounge at LAX’s Tom Bradley International Terminal
- Cathay Pacific First Class, Los Angeles – Hong Kong
- Cathay Pacific “The Wing” First Class Lounge, Hong Kong
- Cathay Pacific Business Class, Hong Kong – Bangkok
I had arranged meet-and-greet and golf cart pickup at the gate for my arriving flight from Hong Kong with the hotel. No one was there. Once I cleared immigration and passport control I found the hotel representative in the arrivals hall, let him know what happened, and he promised to call ahead to the hotel so that they could be prepared to address it on my arrival.
Then it was out to the car and on to the hotel. After a 35 minute drive we pulled up to the Grand Hyatt, and a hotel representative met me and brought me straight up to my confirmed suite.
Since she didn’t raise the snafu at the airport, I asked her about it and she didn’t seem to know anything had happened but she promised to get back to me.
I had confirmed a suite at booking, and received what I had booked. The room was fine and functional but not super modern in design or ultra-large. It was more like two base level rooms together, made to look larger with a whole lot of mirrors.
Here’s the living room, where we checked in:
There are more mirrors in the upper left quadrant of the living room photo:
A coffee maker was in the room, as well as welcome snacks and a bowl of fruit.
Oddly — shortly after check-in more replacement welcome fruit and snacks were delivered to the room as well.
Off the living room, in the entryway, was a small bathroom.
Through the living room was the bedroom.
Off the bedroom was first the closet area:
And then the bathroom, which was lovely, and I always like dual sinks. The only drawback was that the shower room leaked water onto the bathroom floor each time I used it. It wasn’t a flood of water, so I didn’t follow up with the hotel over it.
Toileteries were June Jacobs, as is Grand Hyatt standard.
After a transpacific flight, a connecting flight, and finding myself at the hotel in the early afternoon I followed my usual practice for adjusting to the local time. I gave myself the luxury of a couple hours’ nap. It’s long enough that I’m able to stay up through the evening but not so long that I won’t be able to go to sleep later that night.
When I woke up I caught up on email for a bit, and then headed up to the club lounge.
When you enter the lounge you’re shown to a table, though of course feel free to let them know where you’d like to sit. They’ll offer you a drink at that time, but feel free to also get your own drinks throughout the evening. I found that service in the lounge was hit-or-miss if you’re looking for someone to come back over and assist you. It’s not nearly as polished as at the Grand Hyatt Singapore.
The lounge has significant offerings both in the evening and at breakfast. There’s plenty of salads, savory items, and desserts laid out and there’s a hot station with a window behind which chefs are preparing the evening’s items. They prepare cooked-to-order items in the morning there as well.
That evening in the club lounge, as I was leaving, a staff member raised the airport meet-and-greet snafu, and told me that:
- They outsource these things, and the company that does it wasn’t able to make it to my flight in time
- And that company would be willing to give me complimentary departure service when we left Bangkok.
I let her know that wasn’t acceptable. I didn’t want any sort of departure service. I expected the service, offered and arranged by the hotel, to actually show up. And being ‘unable to make it’ to my flight in time wasn’t ok under normal circumstances and in this case my flight was even delayed.
She promised to speak with a manager and get back with me.
I ate one meal in a hotel venue outside of the club lounge during the stay. In the basement there are several shops.
There’s a spot for noodles that’s reasonably priced (cheap by world standards, expensive for Bangkok) and quite good.
I made one visit to the spa for an excellent treatment, and also visited the pool one late morning before heading out and about.
A couple of days into the stay I realized that the hotel staff never followed up with me on the arrival glitch, so I decided to send an email replying to the original confirmation for the meet-and-greet service. They got back to and offered complimentary meet and greet on arrival for my next visit. I thought, If they don’t even follow up to sort out mistakes, why would I come back?
The next day the Director of Rooms followed up with me. She offered complimentary car service back to the airport and removed spa charges from the bill. She met me on departure, and offered to get in touch with the Grand Hyatt Singapore where I was headed next to make sure everything was properly in order there.
Ironically, I had a free airport pickup by the Grand Hyatt Singapore scheduled, because on my last visit there I had scheduled one and they hadn’t shown up (they confirmed it, but failed to enter it in their system). Her jaw nearly hit the floor…