Review: Hyatt Regency Dallas For The Texas State Fair

On Saturday three people were injured in a shooting at the Texas State Fair. A 22 year old man has been charged with aggravated assault after a conflict that began amongst two people who already knew each other at the Fair’s food court. Everyone was evacuated, and the fair re-opened on Sunday.

I was there the previous weekend. The food court area had some of the great food items, but in reality the single best thing there was the Fried Pho, a deep fried burrito with the dry ingredients and the Pho soup as a dipping sauce (think French dip-style).

We stayed at the Hyatt Regency Dallas, the same hotel that several years ago stole – and then lost – my underwear. I’ve always found this large convention center property to be almost nice, well-meaning, but a bit disorganized. And this stay was no exception.

Check-in was efficient with no one ahead of me. Since I’d flown in from DC, I arrived in advance of my wife and daughter who were driving over from Austin to meet me. I was given the keys to our room (suite) for the two night stay and an explanation of Globalist benefits. We were staying on points, so it wasn’t just restaurant buffet breakfast but also complimentary parking, self-park or valet. I was given a couple of bottles of water at the desk, and given 5 coupons for use at the grab ‘n go market for 2 bottles of water apiece, or half off a coffee.

The hotel was absolutely mobbed with people. It was the Texas-Oklahoma game weekend, and since 1929 each year the rivals have played in Dallas as neutral territory (about halfway between the two university campuses). UT Austin was the ‘home team’ this year, and in all odd years, and Oklahoma in even years. UT lost the game.

There were banners asking people to be quiet. Those banners were… ignored. The hotel is set up atrium-style and sound carries. But there was revelry and rivalry everywhere, not just after 9 a.m. but after 1 a.m. too. A call to the desk did nothing. They promised that security would come quiet people down (they had to know about the noise to begin with) but security never did.

The hotel itself is… fine. Self-parking is a decent walk and in a sketchy area beside the freeway. An unmanned police car was parked in the lot each time I passed by. That made valet more attractive and fortunately it was complimentary for this stay.

I had no real complaints about the room itself. It was essentially two connecting rooms set up as a suite, each with a bathroom, where one room was the bedroom and the other a living room with fold out couch.

Globalist breakfast was in the restaurant, and our first morning the restaurant was doing buffet only because there were so many people on property. The second morning things had calmed down after busloads of people had left, and there was a menu option available. Breakfast was average Hyatt Regency at best, with nothing really local or especially great but also serviceable… think Sysco eggs and extremely thin bacon.

The hotel added valet parking to my folio, or rather they did not remove it. And they even had one more day of parking than I was even on property. I emailed a copy of my folio to my ‘My Hyatt Concierge’ but as is typical she hasn’t responded after a week. Hyatt has made some hires in that department, but I’ve found agents to be quite overloaded, such that I usually just send requests to the Hyatt Concierge team over Twitter direct message. I’ll have to follow up again to have these charges removed.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. Hyatt Regency Dallas is where they have the annual BGGCon (board game geek convention) in November.

  2. When I stayed there a few years ago, they had a hotel dog that you could request to see (and the manager would bring them out).

    We got upgraded to a suite that had a boardroom table in it, it was wild.

    Nice place, perfectly fine for what it is. Definitely not aspirational by any means.

  3. I went to the State Fair of Texas many times as a kid and loved it. It was actually overwhelming in that so much was going on. It’s located in Fair Park, where the 1936 Texas Centennial Exhibition was held. Fair Park contains the world’s largest collection of Art Deco exhibit buildings, art and sculpture.

  4. Complimentary parking….that’s a benefit I’d like to see more properties and chains embrace for their elites. It probably requires the property to control the lot directly instead of a 3rd party, and that may be tougher in downtown areas.

  5. @Brian. I would rather be at the Hyatt and be looking at the Dallas County jail than vice versa.

  6. @Gary – I’m not much of an egg eater so I have to ask: Can you truly taste the difference between one distributor’s eggs and another? I neither love nor hate Sysco although I own a bit of stock in them but I almost never can tell their products from another.

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