Southwest Passenger Breaks Down In Tears After Unexpected Kindness—Then So Does The Agent [Roundup]

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. Glad to see service starting to McKinney TX. I lived in Plano for years and, as most of you likely know, there are quite a few corporate headquarters and major employers in the Plano, McKinney, Frisco area. This will be much more convenient than driving to DFW although it will be interesting so see what destinations are served. I suspect it will be very limited and doubt AA or WN would fly there given their fortress hubs at DFW and Love Field. Maybe DL to ATL or UA to Chicago/Houston

  2. If I’m the example CK has become the new EXP (and EXP the new PLT). That being said, it’s pretty sweet. Along with the FL lounges being able to pre board is very beneficial. True to form today at SAN an older couple jumped in front of preboards, others already standing outside the lane in Group One and even a deadheading crew to try to board first. I thoroughly enjoyed the smart ass look I threw them as I was called to board before them.

    The Group One lane cloggers (even before preboards are called to line up) are far, far worst than any of the Group Nines trying to before their group is called.

  3. I truly feel sorry for what has been & will be coming her way amidst all the negative changes @ WN and blowback from pissed pax…. But, it seems from her demeanor she will survive, maybe even moving on to another carrier if she doesnt’ have that much seniority & doesn’t mind starting over….

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