Airline Confronts Ticketless Passenger On Plane In Jamaica

JetBlue staff boarded a flight in Jamaica to question a passenger who was seated about traveling without a ticket. The passenger didn’t take kindly to be questioned, threatening to throw down: “Mek mi f**k-up one a unuh in yah.” The employee asked again.

Viewers of this video are perplexed: how could the woman board the flight without a boarding pass? It’s an international flight and she’d have had to clear passport control, security, and then scan her boarding pass at the gate. She may have even had her boarding pass checked again at the jet bridge.

She could have mistakenly been allowed to board – for instance with a ticket for a different flight. Things can get chaotic at the gate, with the woman boarding with passengers ahead of her. For instance, they might have scanned three boarding passes as a family but a group of four actually heads down the jetway. Maybe she showed the boarding pass for a different flight upon boarding if that was checked. Some passengers have made a virtual career of being a stowaway as well!

It’s a lot harder on a full flight because someone is certainly going to head to your seat, have a boarding pass for it, and raise an issue. A flight with extra seats should still reveal that unticketed passenger when the actual passenger count doesn’t match the flight’s manifest. But cabin crew make mistakes even there. Someone might be in the lavatory.

Here I’m entirely open to the possibility that the flight attendant was aggressive, or that culturally there was a misunderstanding. If the woman had a boarding pass, she should have showed it. But the crew should have asked nicer?

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. I once boarded a IAH-MSY flight by mistake but heard their cabin announcement before the flight door closed and left. My flight was a MIA flight boarding at the next gate, which was very close and shared a common seating area.

  2. No need to get hostile over being asked for your ticket. I once had a situation where the airline issued two boarding passes for the same seat, a seat that I had reserved when I made my reservation. That should not happen. I kept my seat because I was in it and had claimed it first. The flight attendant seemed to be ready to throw me out of my seat and then thought better of it and found the other person another seat. The one to one correspondence between boarding passes and seats seems a bit dodgy.

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