Tag Archives for american airlines.
On the day that the federal mask mandate was vacated by a district court, many employees were understandably excited. There were several inflight announcements that people could remove their masks, as the requirement was lifted by airlines.
Crew were, in many cases, elated. Perhaps too much so.
Executive Platinum, Platinum Pro and Concierge Key members have received premium economy upgrades free when they are available (and when they aren’t being upgraded to business class).
For Alaska and Hawaii routes, these complimentary premium economy upgrades at the gate are now available to all elites. Gold and Platinum members are now eligible for complimentary premium economy upgrades when listed for an upgrade to business and not clearing.
American Airlines took a $200 million stake in Brazilian carrier Gol, after Delta stole LATAM from oneworld and a pending joint venture. Delta had to divest its ownership position in Gol to pull this off.
Gol is American’s exclusive codeshare partner in Brazil, and American is Gol’s exclusive codeshare partner in the U.S. And the relationship doesn’t just come with reciprocal earning and redemption of miles. Elite customers receive benefits across the two carriers.
American Airlines flight 3729 from Charleston to Dallas – Fort Worth, an Embraer E-17t operated by wholly-owned regional carrier Envoy Air, diverted to Birmingham, Alabama on Tuesday after reportedly losing “all or part” of a winglet in turbulence.
Earlier this month I covered a memo from American Airlines to its flight attendants threatening to fire them if they aren’t near the airport when called to work a flight while on reserve. It turns out, according to the flight attendants union at the airline, that they’ve already terminated 50 cabin crew over this.
Thirty six year old South Korean DJ Hwang So-hee, known as DJ Soda, headlines Asian music festivals, streams online, and at least attempts to fly American Airlines.
She was flying New York JFK to Los Angeles on Monday while wearing sponsored pants, clothes she was paid to wear by the designer, and that’s how she ran into problems. So-hee reports she was “harassed and humiliated” and “forced out of the plane” and required to take off her pants “in front of the flight crews at the gate.”
After the American Airlines first quarter earnings call on Thursday, employees and executives – led by CEO Robert Isom – gathered for aa discussion of the ‘State of the Airline’. A recording of this event was reviewed by View From The Wing. Here are 7 things that I learned, apart from items that I’ve reported on separately.
Employees have complained for several years about being confused over the kind of product they’re supposed to offer – whether they’re a premium carrier, or an ultra low cost one – and what that means fro the service they’re supposed to deliver to customers.
During its first quarter earnings call, American Airlines was asked about the consumer benefits of the tie-up with JetBlue. And the airline also got questions about how JetBlue’s bid for Spirit Airlines would affect it’s ability to keep the JetBlue partnership, since the government opposes the arrangement and will have a say in JetBlue’s merger attempt as well.
American Airlines has focused like a laser on “D0” – exact on time departures – over nearly all other priorities. That hasn’t always made them a reliable airline, but it’s led to numerous dysfunctions.
American Airlines CEO Robert Isom signaled in his first earnings call that he’s shifting the focus of the airline from this metric to a broader set of priorities that will operate reliably while also taking care of customers.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
