american airlines

Tag Archives for american airlines.

This Airline’s Customer Service Response Is Everything That’s Wrong With Big Companies Today

by Gary Leff

Jun 30 2021

I recently wrote about a man ejected from an American Airlines flight to Miami after throwing up in the coach lavatory prior to departure. He threw up again – on a passenger in first class – as staff guided him off the aircraft.

Fortunately the first class passenger had a change of clothes in the cabin with him. Since American employees literally guided the man, leading to the mess, he wrote in to customer service about the experience. After all, this wasn’t part of the bundle of experiences purchased with a first class ticket.

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NEW: AAdvantage Platinum Pro Members Get Upgrades On Alaska Airlines Starting This Week

by Gary Leff

airline cabin
Jun 29 2021

American Airlines Executive Platinum (and Concierge Key) members have been getting upgrades on Alaska Airlines for the past three months. This benefit is being extended to Platinum Pro members as well.

Platinum Pro (“75K” elite tier) becomes oneworld emerald on Wednesday, June 30th. That means more free checked bags, and better priority check-in as well as first class lounge access on international trips where those lounges have re-opened. Separate from oneworld benefits, and unique to the American partnership with Alaska, it will also mean upgrades on Alaska starting in ‘a few days’.

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American Will Let You Keep Your Current Status For $2000 In Travel Spend Or $15K In Credit Card Spend

by Gary Leff

british tail plane
Jun 29 2021

American Airlines has introduced two new ways to keep your status that you held at the start of 2021. These make it really easy for existing elites to keep status, especially upper tier elites or those who do a lot of credit card spend.

They are in addition to the recently-announced three promotions for earning or keeping status, and in addition to reduced status qualification requirements.

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American Airlines Blames The CARES Act For Lack Of Catering On Dallas Flights

by Gary Leff

one world plane
Jun 26 2021

The CARES Act and successor spending bills gave $79 billion from U.S. taxpayers to airlines. But American Airlines is blaming the laws for its inability to catering flights out of Dallas – Fort Worth with beverages and snacks.

At a recent employee question and answer session, a recording of which was reviewed by View From The Wing, a flight attendant asked CEO Doug Parker about catering problems in Dallas and Charlotte. Parker responded by blaming catering companies who have been unable to to hire employees.

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American Airlines CEO Says More Passengers Are Bringing Their Own Alcohol On Planes

by Gary Leff

Jun 26 2021

At an American Airlines employee question and answer session mid-month, a recording of which was reviewed by View From The Wing, a flight attendant asked CEO Doug Parker about unruly passengers and blamed alcohol – not the alcohol on planes, because American hasn’t been serving alcohol in coach, but the alcohol that passengers have been bringing onto the aircraft themselves.

And the crewmember suggested that American’s move to have just a single agent at each gate to board aircraft makes it tougher to notice and do something about these passengers who are breaking the law and causing incidents inflight before they get onto the plane.

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American Airlines CEO: Why Passenger Mask Incidents May Rise This Summer

by Gary Leff

Jun 26 2021

At a recent American Airlines employee question and answer event, a recording of which was reviewed by View From The Wing, a flight attendant asked CEO Doug Parker about frequent inflight incidents with passengers. Parker acknowledged, “much of it is due to the masks, I know.” Parker predicts that the conflicts over masks “may get even harder between now and September 13th.”

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Miami Passenger Attacks American Airlines Agent Who Demands She Gate Check Her Bag

by Gary Leff

Jun 25 2021

The situation begins as the agent and passenger have a confrontation over her bag at the bottom of the jet bridge, in front of the aircraft’s boarding door. The woman has words with him, not wanting to give up the bag. They both have their hands on the bag, wrestling for it as the woman tries to board even as she’s told she can’t bring it on. And the words escalate to violence, as she lunges at the employee.

Finally the employee grabs the bag and starts taking it up the jet bridge. The passenger latches onto it, and starts to get dragged with it.

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