Tag Archives for american airlines.
American Airlines has changed how customers prepay for checked bags. They’ve stopped pooling checked bags across all travelers on a reservation and now force each bag to be explicitly assigned (and charged) to the passenger who will check it.
The Chicago O’Hare Customer Service Center is currently open 6 a.m. – 11 p.m. On the upcoming employee summer shift bid, service center shifts prior to 2 p.m. have been eliminated. Usually airlines staff up for peak summer! I’ve reached out to American Airlines to learn what scheduling cuts are being made at other hubs.
American Airlines has reprogrammed their check-in kiosks so that passengers dropping off bags who have already checked in (online, or using their mobile app) won’t automatically receive printed boarding passes. The kiosk will no longer spit out a paper pass by default. The airline wants passengers to use their own electronic passes, and stop wasting paper.
American Airlines flew Airbus A319 registration N823AW from Phoenix to Roswell, New Mexico on Wednesday night to be stored. This aircraft is being returned to its lessor and leaving the fleet, even though American Airlines CEO Robert Isom said last year that they weren’t planning to retire any of their current mainline aircraft.
Foreign visits to the U.S. were already off about 20% in March. And there were several signs of recession. Now, we look pretty cooked.
A passenger is suing American Airlines because a flight attendant fell on her. The airline told the judge the incident was entirely the fault of another unruly passenger – but the judge wasn’t buying it – and the case is allowed to proceed, even though that other passenger allegedly pushed the flight attendant onto the seated customer, resulting in injuries.
The U.S. economy appears to be slowing. And airlines are especially vulnerable. Businesses cut back on travel spending. Consumers see most leisure travel as discretionary. There’s been some pullback in airline schedules, and some lower fares in the market.
A moving walkway has been ripped out of American Airlines terminal 8 at New York JFK. That’s going to make the long walks to some of the C gates feel even longer. But it’s also going to make you spend more money at the shops along the way – and that’s why they’ve done it.
The American Airlines pilot union is telling its members to delay flights if their crew meal isn’t properly loaded for them.
American Airlines passenger Jennifer Hughes doesn’t understand why she isn’t allow to standby for a flight with plenty of open seats available. Surely the gate agent could have provided a better explanation than “they didn’t ‘have time to help’.” In truth, they aren’t allowed to help. That’s the way American Airlines decided they like it.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
