Tag Archives for american airlines.
American Airlines updated its stroller and wagon policy for families with children a couple of weeks ago. There is no longer any weight restriction on strollers – whether or not it can be brought on board is now entirely dependent on whether or not it is collapsable.
American Airlines passengers shared that a flight attendant named Shannon followed them off their aircraft and outside to the curb at Washington’s National airport “with intention to stalk, intimidate, harass and cause great emotional distress to a black couple” after she’d threatened to put the man “on the ‘no-fly list’ after he wanted to finish his water when she came to collect it for landing.
Overall value across the Atlantic was fantastic. The seats are mostly fine, though the new suites are better. Food was below average for American, and service was pretty ordinary, but a good way to cross the Pond. Getting any of American’s other seats would have been better, food is usually better, and many crews are too. So I don’t hesitate to fly them, I just feel like they can do better than they did here – but I did get my points worth as it were.
American Airlines flight 2350 from Dallas – Fort Worth to Mexico City was delayed more than 5 hours on Friday. First, passengers had to wait on a replacement aircraft reportedly due to a “leak” and then passengers boarded another Boeing 737-800 only to have water flow out into the aisles from a lavatory. They needed another plane – or a boat.
I hear all the time that food on an airplane doesn’t matter. You’re not up in the air long enough. You won’t get a great meal like you can on the ground anyway, and “nobody decides who to fly because of the food.” That isn’t true – differentiated products win.
Following Thursday’s American Airlines second quarter earnings call, corporate officers gathered employees for a ‘State of the Airline’ presentation. This was recorded and shared through the company’s internal network, and a copy was reviewed by View From The Wing.
American Airlines has the most exclusive lounges in the country. Few people realize though that there are certificates that AAdvantage elites can redeem miles for to gain access to these lounges. And it’s actually a pretty good deal, especially when traveling with family.
When she called American to book the infant fare (“INF”) she was quoted $386. She expected that, so she paid up. However she was also charged $3,674 for an additional paid ticket for herself at the same time. Oops!
American Airlines flight 3023 from Denver to Miami was evacuated after aborting takeoff when a landing gear looked to have collapsed and caught fire as it accelerated down the runway around 2:45 p.m. on Saturday.
American has been spending a lot of money wooing managed business travel and agencies. They’ve rebuilt a sales team and customer service and they’re paying out much bigger commissions and incentives. Sales expenses are up about $80 million for the quarter (commissions and GDS fees). But they aren’t bringing in more revenue.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
