Tag Archives for american airlines.
The AAVacations.com website is selling Paris business class roundtrips super cheap. These are available non-stop on American Airlines from several cities such as New York and Miami. These are also available connecting from many more cities including Los Angeles, Boston, and elsewhere. British Airways flights via Heathrow are also available.
American Airlines has said that they believe their path to profitability is doubling down on their current approach which hasn’t worked so far. They should be changing their approach to invest in better service and a better product, especially domestically and in economy, and to build up their route network in key business centers, because that’s how they’ll grow the key profit center of their business – co-brand credit cards.
The return of the 737 MAX is like every other delay on American Airlines. You show up at the gate before scheduled departure time, because the flight board says you’re leaving on time. But there’s no aircraft at the gate, so that’s impossible.
The plane pulls up, passengers flood out into the terminal, and you stand there waiting. American updates your new departure time, but it isn’t until after that time passes that the departure time gets updated again. You have a mechanical delay and American keeps pushing your scheduled departure out 10 minutes at a time, updating with a new time only after the last one passes.
Earlier today I noted Lewis Lazare‘s Chicago Business Journal story that a new American Airlines memo to flight attendants was aiming to rein in their inflight credit card marketing.
The piece said American was telling flight attendants not to market the card when passengers are trying to sleep, or during emergencies, and to read the card announcement script verbatim. However an American Airlines spokesperson tells me that Lazare got it wrong, he didn’t have a new memo to flight attendants, just their standard training.
American Airlines issued a memo to flight attendants on improving the inflight Barclays card announcement experience for customers. It shouldn’t be made early morning or late night, it should only be made once, and it should be read verbatim from the script.
American Airlines will still let you earn elite status next year from flying and meeting minimum spend requirements. However they’re copying United with a new spending-only path towards status.
American Airlines announced this morning several new routes, the biggest of which are from my home airport in Austin. They also announced several one-off services to major events like the Berkshire Hathaway shareholders meeting and Augusta National Masters Golf Tournament.
The Austin flights in particular are exciting because they’re a departure from American’s usual strategy. These are point-to-point flights that don’t touch hubs, instead they’re aggressively competing with new flights between Delta focus cities.
Upgraded service on transcon domestic narrowbodies is being ditched December 8th and American is blaming it on flight attendant complaints driven by too-small galleys.
Customer service came on board the plane. Her husband was wearing two layers of clothing so he gave one to her, covering up her shirt, and they were allowed to fly.
The offending shirt? It said “Hail Satan” and established in the year 666.
American Airlines ConciergeKey members receive Hyatt Globalist status. It seems like Hyatt is extending a similar reciprocal benefit to some of their top tier Globalist members. Surprisingly, these Globalists – rather than rarified Courtesy Card members – are being given American Airlines Executive Platinum for 2020 (expires January 2021).
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
