Tag Archives for american airlines.
American Airlines is running a promotion that should be available in most accounts to earn 500 bonus loyalty points per flight segment taken in March, up to 5,000 bonus loyalty points.
A passenger on board the 24 year old Embraer 145 regional jet (registration N653AE) operated by American’s wholly-owned regional carrier Piedmont had to use the lavatory prior to departure. But this wasn’t just any bathroom visit.
The threat was that a bomb would detonate as the aircraft descended to 10,000 feet on arrival at Delhi.
American Airlines flight 292 from New York JFK to Delhi made an emergency landing in Rome following a security threat, that many outlets are referring to as a bomb threat. The Boeing 787-9 was escorted by fighter jets on the way in.
Boeing has had production issues, and deliveries of their Boeing 787-9s to American have been delayed. But American couldn’t have flown these planes even if Boeing could have delivered them. That’s because the business class suites hadn’t been signed off on by the FAA, on something of a technicality. Again.
Customers used to get frustrated, knowing where their bags were but running into a brick wall with their airline trying to get that information used. That’s changed, with airlines jumping on the bandwagon of adopting new technology deployed by Apple that lets them take in tracking data and use it to recover bags.
An American Airlines passenger removed their shoes and propped both of their sock-clad feet inside the seatback pocket assembly, using it as a makeshift footrest. Perhaps it was already broken, but they’re clearly stretching it out further. And that storage compartment is designed for small items like magazines or safety cards – not feet.
Always and everywhere poor service delivery is because of management not because of flight attendants.
For years I’ve written that American Airlines has high costs, and can’t win with a strategy of aping Spirit and Frontier (despite that having been Isom’s focus while President of the airline). Over the past three years they’ve been focused primarily on costs when they largely have a revenue problem. They need to earn a revenue premium because saving an incremental $100 million through purchasing efficiencies and product cuts doesn’t move the needle, and can be more than offset in revenue losses.
They seem to be realizing this.
Fresh on the heels of naming a new Chief Customer Officer, American Airlines has named a new head of the AAdvantage frequent flyer program. Scott Long moves over from investor relations to become Senior Vice President of AAdvantage.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
