Tag Archives for american airlines.
An American Airlines passenger went online to blast the carrier, “They made me cover my butt because my shorts were too short!”
She says she was told by the gate agent that the flight crew saw her outfit and “said that [she] needed to change” in order to “cover my butt.”
In January, American Airlines stopped doing second drink service on long domestic coach flights. By making passengers request a second drink, either making you press the flight attendant call button and risk angering crew or heading to the galley for a drink and risk angering crew, the airline would save money on soda. They’ve reversed course quickly.
American’s premium entry isn’t quite ready for prime time, though, and if the airline has their way service might not be very premium either. The business class doors aren’t certified for use yet, and the airline is still working on FAA approval to operate the plane with just 7 flight attendants rather than the current 8.
Now that JetBlue is a clear competitor, American is going after their best customers with a limited-time status match offer. Through June 30, American is more generous in the status they’ll offer to TrueBlue members. In fact, Mosaic 3 and 4 members can get Executive Platinum status.
American’s new Philadelphia business class Flagship lounge that’s about to open will have made-to-order food items, something that the airline hasn’t offered since ‘Bridge Dining’ was available in the no longer open New York JFK Flagship lounge (that space is now the joint BA business class Greenwich lounge).
American Airlines is testing a change to see whether customers will abide losing bread in economy class and premium economy.
I finally had a chance to try them. They were good, not great, but I like having them as an option. And it’s a much better choice than what’s available on my hub-to-hub lunch flight next week. They’re also tastier than the pre-pandemic American Airlines burger that was offered in domestic first class and better than United’s burger.
United Airlines has fired back at the American Airlines lawsuit which seeks to block Chicago from redistributing gates away from American and to United. United’s message came in the form of a letter to employees from airline President Brett Hart.
Awards for new American Airlines business class suites are wide open between Chicago and London Heathrow this summer as well as between Philadelphia and London. The new American Airlines 787-9s debuts June 5. That’s when the first plane flies Chicago – Los Angeles and back and then on to London. Come July all three of American’s Chicago – London flights transition to this new aircraft (“789P”). It features business class suites with doors, including an enhanced bulkhead row, as well as new premium economy seats. The plane is also equipped with ViaSat wifi which is far more functional than the Panasonic installs that have been featured on all of American’s wifis prior to the ‘block 2’ 787-8s which were delivered after the pandemic. American has these flights available for a variety of points prices, for…
A customer tried to use their American Airlines systemwide upgrades 40 minutes to midnight on the day they expired – except the airline doesn’t specify in their terms and conditions what time zone midnight is. The upgrades, which were available for the customer to confirm, could not be used – because they’d already expired 80 minutes earlier.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
