Tag Archives for american airlines.
A passenger is suing American Airlines because a flight attendant fell on her. The airline told the judge the incident was entirely the fault of another unruly passenger – but the judge wasn’t buying it – and the case is allowed to proceed, even though that other passenger allegedly pushed the flight attendant onto the seated customer, resulting in injuries.
The U.S. economy appears to be slowing. And airlines are especially vulnerable. Businesses cut back on travel spending. Consumers see most leisure travel as discretionary. There’s been some pullback in airline schedules, and some lower fares in the market.
A moving walkway has been ripped out of American Airlines terminal 8 at New York JFK. That’s going to make the long walks to some of the C gates feel even longer. But it’s also going to make you spend more money at the shops along the way – and that’s why they’ve done it.
The American Airlines pilot union is telling its members to delay flights if their crew meal isn’t properly loaded for them.
American Airlines passenger Jennifer Hughes doesn’t understand why she isn’t allow to standby for a flight with plenty of open seats available. Surely the gate agent could have provided a better explanation than “they didn’t ‘have time to help’.” In truth, they aren’t allowed to help. That’s the way American Airlines decided they like it.
Everything was wrapped up by March 24, ending four stressful weeks at the mercy of two mega-corporations and an inability to sort through errors.
American Airlines has business class lounges at New York JFK, Los Angeles, Chicago O’Hare, Miami and Dallas – Fort Worth. They’ve been promising a lounge for their primary transatlantic gateway – Philadelphia – for many years. It’s finally almost here, and should be really worth the wait.
Everyone is mad mad at Southwest Airlines for abandoning its business model, customer focus, and core principles. They’re laying off employees, outsourcing, eliminating free checked bags, moving to (paid) assigned seats and devaluing Rapid Rewards.
So now is the perfect time for another airline to go after their customers aggressively, court them, and win them over. American Airlines is doing that – but just isn’t really telling anyone about it?
We now know something about what routes will see these new planes first. Aviation watchdog JonNYC says that the plan is for the plane to operate domestically Chicago to Los Angeles and back, before going into international service on the Chicago – London Heathrow route.
Back in the fall I broke news that American Airlines was testing new tech to enforce boarding groups at its gates. One gate agent in Dallas, though, doesn’t think that’s enough. They threaten passengers with additional consequences for trying to board out of turn.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
