Tag Archives for american airlines.
While American will now reimburse hotel nights under specific circumstances, their conditions for doing so are totally unreasonable. Here’s a message to an Executive Platinum customer.
One recent change is that you can give someone a trip credit to use for their own travel. You’ve cancelled your ticket, and the credit can be used by someone else. But if they buy a ticket worth less than the full value of the trip credit, the residual value now goes back to you.
Barclays just isn’t big enough to bid effectively for the whole American AAdvantage card portfolio. Citibank had the chance to take the whole thing, and also to offer points transfers to AAdvantage as part of its ThankYou-brand card product suite. But they balked at the price. Ultimately American got the biggest deal possible by leaving two card issuers in place. That could change.
A confrontation took place between an American Airlines passenger and gate agent in Miami, with the passenger walking down the jetbridge without being given permission to board and – it seems – the employee grabbing at the woman’s phone (she was filming the interaction) and grabbing her.
Dr. Erin Nance, a New York-based orthopedic hand surgeon, and founder of a social media platform for women dealing with chronic health issues, flew American Airlines in business class to Europe. She stepped in and gave up her lie flat seat to save the flight from having to divert to Canada. And now the airline is pretending they don’t know who she is when she’s asking about a make-good on her ticket.
I received my American Airlines AAdvantage Executive Platinum status renewal membership kit and noticed several things about it.
American Airlines rolled out a new automated phone system this summer. There was an AI-sounding voice that forced you to listen to a minute-long greeting about how, for instance, you can add a pet to your reservation online before you’re allowed to do anything else. The system no longer recognized “agent” or similar requests until it had finished burning a minute of your life you’d never get back.
Austin has had one of the fastest growing airports on the country, year-after-year for many years. American Airlines planted a flag, growing tremendously there, though Southwest Airlines remained the largest carrier in the market by a wide margin.
Now American has pulled back almost completely, retrenching to hub flights and limited Mexico leisure service.
American Airlines is getting an Admirals Club in San Antonio. It’s the first new airport they’re adding to the lounge network since Houston Intercontinental in 2017. And it’s one of only a few in the pipeline.
American Airlines is about to take the last standard domestic planes that still have seat back video screens, and rip those out.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
