Tag Archives for american airlines.
George W. Bush used to talk about the soft bigotry of low expectations. All I could think when American Airlines CEO went into his carrier’s fourth quarter earnings call oddly triumphant is that former Texas Governor Bush must have had the Texas-based airline in mind.
An American Airlines business class passenger from Los Angeles to London Heathrow on Saturday was not happy about her seat. Flight 134 is on a four-cabin aircraft with first class, and she was “complaining she’s in [business class] instead of first class” according to a nearby passenger, and was “demanding the person who booked her be fired.”
Flying American Airlines from Miami to Chicago, cabin crew refused to take a box from food the passenger brought on board themselves, and according to the passenger, they responded “We don’t throw away your personal garbage.” So the passenger placed the box in the aisle and he says they still wouldn’t throw it away – they just kept kicking it out of the way each time they walked up or down the aisle.
A retired police officer and his wife have filed a federal lawsuit against American Airlines, alleging that they were unjustly singled out for human trafficking investigation during their honeymoon flight from Phoenix to Miami.
A 71-year-old American Airlines flight attendant based in Phoenix was murdered this weekend, the result of a string of stabbing attacks in downtown Denver. A suspect was taken into custody for a subsequent Sunday night stabbing. Flight attendants have been relocated away from downtown for their layovers.
American Airlines is putting flight attendants through a de-escalation training, but not the kind that United crew went through after the David Dao passenger dragging incident to try to reduce customer conflicts. This is to try to reduce conflict between flight attendants themselves.
American Airlines is eliminating Flagship First Class on these Boeing 777-300ERs, and introducing business class suites with doors as well (and also on new delivery Boeing 787-9s). That project is delayed, so I wonder whether the ‘imminent’ replacement of seats is what leads to a more haphazard approach to cabin maintenance.
Sometimes a pilot will make news going above and beyond ordering pizza to a stranded aircraft. This American Airlines captain trumped that even – and ordered breakfast tacos for everyone!
Federal district court judge Judge Reed C. O’Connor ruled on Friday that American Airlines violated its fiduciary obligation to employee retirement funds by investing in so-called ESG funds, rather than seeking the greatest possible returns for employees.
The biggest problem with American Airlines management is that they focus on costs instead of revenue. They think on-time performance is all they need to accomplish in order to succeed, and that might be true with commodity products but we’re less and less in a commodity product airline world. Products are differentiated, customers now choose on more than schedule, price and reliability, and American Airlines as a high cost airline needs to earn a revenue premium in order to be profitable.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
