Tag Archives for american airlines.
What they lack is – in some sense – fixable by a management who sweats the small stuff to deliver an outstanding customer experience and who articulates a vision that aligns employees with a shared goal to deliver on that experience.
There are (13) things that I believe about American Airlines, from customer experience to business strategy, and they help explain both the outsized potential of this airline to be great and the decisions holding them back.
Each Saturday morning Adrian Waltz pulls new flights added and flights removed from airline schedules and this week he found something really interesting from American Airlines.
Video from inside the cabin shows a flight attendant yelling at passengers not to take their carry-on bags, and even arguing with a passenger over whether or not he needed to go at all. Passengers can be seen remaining seated. Overhead bins are open. And you can even see people still reaching in to grab their bags, even as they’re being told not to – and to get off the plane! This is literally insane.
American Airlines will drop its third daily Los Angeles – London Heathrow roundtrip effective with the start of the IATA winter season on October 27, 2024. They will also suspend service from Phoenix to London Heathrow for the winter season, from October 27, 2024 through March 28, 2025. These changes will load into the schedule this weekend.
Vasu Raja staked out bold positions. He felt too strongly that the airline’s schedule was its product – rather than its service and experience. He architected their Sun Belt focus and shift away from managed travel. And he elevated the centrality of the carrier’s loyalty program as part of its core business strategy and not just as a financial instrument.
American Airlines flight 2045 from San Francisco to Miami was forced to evacuate due to a fire inside the aircraft cabin on Friday.
The Airbus A321 was boarding for its trip to Miami at 12:15 p.m. when smoke reportedly filled the cabin, and crew evacuated the aircraft. Passengers exited via both emergency slides and the still-attached jetbridge.
American Airlines flight 590 from Tampa to Phoenix was preparing to take off this morning when tires on the right main gear burst. The pilots rejected takeoff at a speed of around 150 knots and vacated the runway at the last turnoff. A fire ensued and after several minutes fire crew responded.
A passenger off of Saturday’s American Airliens flight 2213 from Los Cabos, Mexico to Dallas – Fort Worth shared that as they deplaned the aircraft on arrival, they were allowed to walk straight into the terminal – rather than being diverted to immigration and customs as you’d suspect arriving off of an international flight.
The American Airlines flight attendants union has changed its tune. They are no longer telling their members that a strike is imminent. In fact, a strike has been the threat that has brought them close to a deal.
Data from Aviation analytics company Cirium shows that American Airlines offers the most seats of any airline this summer. Using schedule data for this month, they edge out Southwest Airlines as the largest carrier by the measure. Both American and Southwest have a heavily domestic-focused network, and don’t fly their seats as far as United Airlines (or Delta).
Overall domestic scheduled seats are up 6% year-over-year despite aircraft delivery delays, especially by Boeing. Seats are up 7.8% across the Atlantic this month with Delta just a hair’s breadth behind United Airlines.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
