Tag Archives for american airlines.
There are times when American Airlines systems do not recognize these bag benefits even though the passenger is entitled to them.
An August 8, 2023 memo to the airline’s customer care agents outlines “a few known scenarios” where American’s computers fail to recognize free checked bags that customers are entitled to.
An American Airlines flight attendant took to social media because she wants premium cabin customers to know that they are not entitled to a bottle of water. Traditionally you’ll find a bottle of water at your seat when flying long haul in business class. Alaska Airlines gives you one at your seat domestically. But if you ask for one, that’s at the discretion of the crewmember on American – and this one wants you to know that it is a privilege and not a right.
This past Wednesday, boarding passes printed by American Airlines agents no longer show a customer’s full frequent flyer number on them.
This is still just for agent-printed boarding passes. Kiosks, mobile app, and American Airlines website boarding passes still show full frequent flyer numbers, although the plan is that these “will also eventually conceal the frequent flyer number by end of 2023.”
American Airlines has just pulled the trigger on one more element of unwinding the partnership. The airline no longer has access to seat maps for JetBlue flights. They can’t assign seats for customers who booked through them, and have to tell customers to contact JetBlue for seat assignments.
Last month American Airlines took a teenager into a security room and interrogated him, eventually banning him from flying the airline for using Skiplagged.
His parents bought him a ticket from Gainesville, Florida to New York via Charlotte, when he only planned to travel to Charlotte. He didn’t plan to use his connecting flight, but the New York trip was cheaper. Now American Airlines is suing Skiplagged.
An American Airlines passenger bought a seat for her 18 month old child. A flight attendant refused to allow them to use it, saying children under two weren’t allowed in seats without a car seat. This was wrong. The passenger is suing, because American wouldn’t refund the seat they’d purchased but weren’t permitted to use. And One Mile at a Time reports that the airline is making two claims in response to the suit, They’re only required to transport a passenger, not to transport them in a seat. Since the toddler flew, they got the full value of their ticket. The flight attendant, who threatened to kick the passengers off the flight and who denied use of the seat all based on a misunderstanding of policy, was within their rights to do so even though…
One of the major complaints I see from flight attendants (and other employees, but mostly flight attendants) is that standby passengers make it difficult for them to fly free as nonrevs. All they see if passengers filling up a flight as a standby, ahead of them on the list to get onto a flight. They do not ‘see’ the flight the passenger comes off of, freeing up more seats for nonrevs.
I think this is the best guess we’ve seen that puts it all together. Philadelphia to Copenhagen, Nice, and Naples; Chicago to Venice; and Dallas to Barcelona. It’s good to see American viewing itself as more than just the airline that connects Tulsa and Indianapolis, but they’re not doing anything nearly as ‘exciting’ as United launching routes like Manila (American will likely pride themselves on this, to be fair).
One woman flying American Airlines did a great job. She packed a great-looking snack box. A well-fed kid will be a happier kid, and that’s great for everyone in the cabin! But her three year old nephew didn’t get a chance to eat the snacks, because a crewmember on the St. Louis to Dallas… took them away?
American Airlines will announce 5 new international routes on Thursday. They will cover departures from Dallas, Philadelphia, and Chicago, and there hints about what these routes will be.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
